Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail ( with Santiago Gallino and Antonio Moreno) Operations Research 71.3 (2023): 876-894

Press: Why Online Retailers Have a 'Need for Speed', Knowledge at Wharton Podcast (Link)

Press: Even Tiny Website Slowdowns Can Be Costly, Harvard Business Review July-August 2023 (Link)

WeStore or AppStore: How Customers Shop Differently in Mobile Apps vs. Social Commerce (with Kejia Hu) 

Forthcoming at Production and Operations Management

3rd Place, INFORMS TIMES Best Working Paper Award, 2021

Dynamic Pricing and Transparency in On-Demand Services   

Major Revision at Production and Operations Management

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces ( with Santiago Gallino and Antonio Moreno)  

Major Revision at Manufacturing & Service Operations Management

Selected for MSOM TIE SIG, 2023 

No Call, No Show: Impact of No Show and Its Remedies on Service Platforms (with Simin Li)  

Major Revision at Manufacturing & Service Operations Management

Strategically Giving Service: Visibility and Efficiency in Service Markets  (with Antonio Moreno and Can Ozkan)

2nd Round Major Revision at Manufacturing & Service Operations Management

Finalist, IBM Service Science Best Student Paper Award, 2017

Finalist, POMS CBOM Junior Scholar Paper Competition, 2019

Disintermediation Evidence from a Cleaning Platform (with Simin Li and Ioannis Stamatopoulos) (working paper)

Effects and Persistence of Consumption Feedback on IoT Energy Platforms (with Serasu Duran, Nur Sunar,  Jacob Zeng) (working paper)

Whether Weather Matters: Impact of Exogenous Factors on Customers’ Channel Choice (with Santiago Gallino and Antonio Moreno)

 Operations in an Omni-Channel World, Springer Series on Supply Chain Management