Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces ( with Santiago Gallino and Antonio Moreno)  Forthcoming at Manufacturing & Service Operations Management [SSRN]

Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail (with Santiago Gallino and Antonio Moreno) Operations Research 71.3 (2023): 876-894 [SSRN] [Journal]

1. 1. • Media Coverage: Why Online Retailers Have a 'Need for Speed', Knowledge at Wharton Podcast [Link]

      • Media Coverage: Even Tiny Website Slowdowns Can Be Costly, Harvard Business Review July-August 2023 [Link]

WeStore or AppStore: How Customers Shop Differently in Mobile Apps vs. Social Commerce (with Kejia Hu) Forthcoming at Production and Operations Management [SSRN]  [Journal]

1. 1. • 3rd Place, INFORMS TIMES Best Working Paper Award, 2021

Whether Weather Matters: Impact of Exogenous Factors on Customers’ Channel Choice (with Santiago Gallino and Antonio Moreno) Handbook Chapter, Operations in an Omnichannel World (2019): 235-261., Springer Series on Supply Chain Management  [Handbook]

The Price of Time: Customer Perceptions of Dynamic Pricing in On-Demand Services Major Revision at Production and Operations Management

No Call, No Show: Impact of No-Shows on Customer Attrition in Online-to-Offline Services (with Simin Li)  Major Revision at Manufacturing & Service Operations Management [SSRN]

Strategically Giving Service: Visibility and Efficiency in Service Markets  (with Antonio Moreno and Can Ozkan) 2nd Round Major Revision at Manufacturing & Service Operations Management [SSRN]

Disintermediation Evidence from a Cleaning Platform (with Simin Li and Ioannis Stamatopoulos) [SSRN]

Effects and Persistence of Consumption Feedback on IoT Energy Platforms (with Serasu Duran, Nur Sunar,  Jacob Zeng)

Expedited Service Promises: Evidence From a Food Ordering Platform (with Simin Li and Luyi Yang)