I am an assistant professor of operations management at the Fisher College of Business. My primary research interests are in service operations in new technologies, on-demand services, retail, and data-driven decision-making. My research is inspired by real-world problems. I aim to explore new operational challenges and opportunities facing firms in today’s digital economy, such as the effects of digitalization on customer behavior, and develop implementable solutions for operational improvements. I analyze novel datasets obtained through collaborations with companies and leverage empirical tools to study these problems.

I received my Ph.D. from the Kellogg School of Management at Northwestern University in 2019. During my doctoral studies, I also completed a Master of Arts in Economics from Northwestern University. Prior to my doctoral studies, I got my Bachelor of Science and Master in Science degrees in Industrial Engineering at Bilkent University.