Policies

Shipping and Pick-up

Options: All reptiles can be picked up locally at either location, or picked up at shows we attend with appropriate notice. Shipments are shipped FedEx Priority Overnight or Priority First Overnight, no exceptions. Standard shipping is sent on Monday to arrive Tuesday, but I will do shipping Tuesday through Thursday for an additional fee. You must sign for the package on the first delivery attempt or DOA guarantee is void.

Saturday Delivery: (shipped Friday) is available for an extra fee, but DOA guarantee is void because I cannot control weather or other delays and an over-weekend delay is surely dangerous for your reptile'(s) health.

Exports: I do not export outside the US at this time. If you want to make the arrangements for a US exporter, I will ship and DOA guarantee to the exporter, but that is where my responsibility ends. You must be responsible for any permits, export fees, legal paperwork, and any other costs and responsibilities with getting your animals out of my country and into yours.

Weather: I will not ship during weather outside of 38-100 degrees F. Weather between 91-100 degrees F requires that the package be held at FedEx ship center instead of delivered to your door so the animal is not on a hot delivery truck the day of arrival, so you will need to make arrangements to pick the package up from the FedEx location that morning. Failure to pick the animal up from that location within 2 hours of earliest opportunity voids DOA guarantee.

Shipment Holds: I am happy to hold paid in full animals until appropriate temperatures for shipping is reached,or for reasonable amounts of time at your request (like if you are on vacation) at no charge.

DOA Guarantee: You must notify me and document with pictures immediately after arrival to claim DOA. I may require the animal be shipped back to me (at my discretion). DOA guarantee does not cover FedEx delays or damages, but you are welcome to file a refund request with FedEx in that case.

Cancellations: Any orders that are cancelled after payment is made are subject to $25 restocking fee.

Shipping Costs and Fees

Box Fee: $5 per shipment to cover shipping materials, ensuring your animal arrives safely at the right temperature. All shipments are sent in 12" x 9" x 6" box with 3/4" foam insulation and paper to cushion your animal. Ice packs or heat packs are provided at no additional cost if needed due to weather.

Declared Value Fees: FedEx charges extra to declare the value of a shipment for more than $100. $100.01-300.00: $3, $1 per $100 value for shipments over $300 in value. I recommend not taking the risk, but if you specifically request, I will gladly put the lower value to what you request to lower your shipping costs, but you must acknowledge that I cannot refund you due to DOA caused by FedEx delays and damages, and they will not refund you more than the declared value plus shipping cost.

Standard: For Tuesday arrival, to get a free shipping quote use https://shipyourreptiles.com/ shipping from 89030 with box dimensions 12"x 9"x 6", a weight of your animals' combined weight plus 1lb.

Early Morning: FedEx Priority First Overnight for Tuesday arrival costs are based on actual FedEx charges through https://www.fedex.com/apps/shipping-rates/ shipping from 89030with box dimensions 12"x 9"x 6", a weight of your animals' combined weight plus 1lb.

Special Shipping Day Fee: To ship out any day besides Monday for Tuesday arrival, there is a $50 fee.

Reserve Holds and Payment Plans

Reserving Animals: I will hold available animals for 72 hours with a non-refundable deposit that applies towards your purchase. The deposit will be $25 for order totals up to $500. Orders over $500 will require a 5% deposit. You must contact me to either pay in full or make a payment plan arrangement within 72 hours, or your deposit will be retained and the animals will be available for sale again to anyone. I reserve the right to block you from this feature in the future if abused.

Payment Plans: I will allow for payment plans on animal purchases of any value over $500 after reserving an animal. The animals will only be sent when paid in full. Minimum payment of 20% of the purchase value per month, but you may pay the order off sooner.

Returns and Refunds

Returns: I cannot accept returns of animals due to safety concerns for my collection. If you are unable to keep the animal for any reason, I will assist you within reason to re-home the animal or put you in contact with a rescue in your area if you wish. It is your responsibility to plan appropriately before taking on the commitment of purchasing new animals.

Sex/Morph: I do my very best to ensure all information I provide about my animals is accurate. If I am not 99% sure of the sex or morphs of an animal, I am going to list as "unknown" or "possible" rather than pretend like I know, but mistakes do happen as I am human. If I make a mistake, I will do my very best to make things right within reason. This might include a refund, replacing the animal at no charge, or partial compensation, but is going to be on a case by case basis.

Illness: I disclose all known health problems of animals in their description, including picky eaters, scars, or any other health history while in my care. I will not ship a sick animal. If the animal becomes sick while in your care, refuses food, has shedding problems, wobble severity increase, or anything of that nature, I cannot be held responsible due to the delicate conditions necessary for your animals continued health that I cannot observe or control. Feel free to contact me if you have questions about the health of your animal, but I am not a vet, so outside of husbandry practices, I may likely recommend you consult a vet.

Fertility: I cannot guarantee the fertility of any animal, only disclose any information I know of the animal's history. Sometimes husbandry can effect the animals ability and desire to perform. Sometimes proven animals decide to be uncooperative in following years. If I list an adult animal, I will provide accurate information of any breeding (or lack there of) done while that animal was under my care, but that is the best I can do.

Payments and Trades

I accept:

  • Paypal (US dollar)
  • Cash (US dollar and in person transaction only)
  • Crypto: BTC, ETH, LTC, TUSD, USDC. May consider others, feel free to inquire.

Trades: There are specific animals I am looking for. If you prefer to trade and have animals on my wishlist, feel free to contact me to negotiate a trade for some or all of your purchase before you make it. Trades will not be considered for animals reserved before agreeing on trade terms, but I am happy to reserve an animal while we negotiate, within reason, at no charge without deposit.

Waitlists

I will keep track of waitlists for upcoming clutches, so if there is something specific you are looking for, get in touch with me to be put on my list. You will be notified when an animal you have been put on the list for has hatched, and from that point the animal will be reserved for 7 days to select if there is more than one, and either pre-pay for the animal or arrange a payment plan before the animal is put on the market for sale to the public. Animals will be shipped when all of the following conditions are met:

  • paid in full
  • animal has taken at least 5 meals without issues
  • animal is in healthy condition
  • shipping temperatures are appropriate

If for any reason something happens to the animal and it cannot be sold, any payments towards will be refunded in full or applied to another animal if you choose.

Benefits of waitlist:

  • choose your animal before the public
  • chance to get rarer morphs and combinations that might sell out quickly
  • option to elect for animal to be started on ReptiLinks instead of rats for better growth

To view current waitlists for upcoming clutches click here.