Feedback/inquiries/comments can be submitted through any of the following means:
Answer the Client/Customer Feedback Form and drop it at the designated drop box at the NHCP Central Office or in any of our museums after visit/tour;
Via email records@nhcp.gov.ph. The feedback form can be downloaded from the NHCP website in the Citizens’ Charter;
Via NHCP landline no. (02) 5335-1200; and
Via text message at a designated mobile number.
To help us address your feedback/comments quickly and efficiently please provide the following information:
Complete name and contact details
Details of your feedback/comments
Central Office
Written, Email, SMS (text message) feedbacks/inquiries/comments
The NHCP Records Section opens the drop box, browse the email and text messages at the NHCP Central Office on a daily basis and compiles all feedback forms submitted.
Compliments/commendations/suggestions/ counsels will be forwarded to the respective divisions/offices for reciprocal response and inclusion in their ISO evaluation form/data.
Inquiries/comments requiring answers are forwarded to the concerned divisions who are required to answer within three (3) days upon receipt of the feedback form.
The concerned division prepares the draft of the response and have it approved by the head of the agency. The approved signed response will be forwarded to the Records Section for transmission to the client.
Phone Calls
Feedbacks/inquiries/comments/commendations/suggestions/counsels received by the ICT will be encoded in the tracker form and will be forwarded to the concerned division to prepare the response to be attached to the tracker form. This will be forwarded to the head of the agency for approval. The approved and signed response will be forwarded to the Records section for transmission to the client/customer.
All feedbacks in the tracker form will form part of the documents for ISO evaluation form/data.
For follow-ups, clients may contact the NHCP Central Office at Tel. No.: (02) 5335-1200 c/o ICT section
Email: records@nhcp.gov.ph
NHCP Museums
Curators or those in-charge of the museum gather the feedback forms submitted at their respective museums on a daily basis.
Compliments/commendations/suggestions/counsels will be responded/replied to by the curator/in-charge on the next working day. The responses will be emailed to the client copy furnished the chief of the division and the Records section. These documents will form part of the museum’s ISO evaluation form/data.
Inquiries/comments requiring answers that need management decisions/concurrence are forwarded to the division chief who is required to answer within three (3) days upon receipt of the feedback form.
The concerned division official prepares the draft of the response and haves it approved by the head of the agency. The approved and signed response will be forwarded to the Records section for transmission to the client/customer, copy furnished the curator/in-charge, HSED Chief and ICT section.
For follow-ups, clients may contact the following:
Email: hsed@nhcp.gov.ph
Email: records@nhcp.gov.ph
Tel. No.: (02) 5335-1200 c/o ICT section (Central office)
A complaint can be filed in any of the following means:
Send written complaint or letter thru email at records@nhcp.gov.ph;
Submit written complaint or letter in person at the Records Section, NHCP Central Office or at any of our museums;
Fill out the Complaint Form and drop it at the designated drop box at the NHCP Central Office and in any of the NHCP museums;
Via NHCP landline no. (02) 5335-1200 c/o the ICT section or you may also call the 8888 Hotline and the Contact Center ng Bayan (CCB) of the Civil Service Commission; and
Via text message at mobile no: _________ (central office)
Complaints received verbally will be put into writing for it to be addressed appropriately.
To help us address your complaint quickly and efficiently, please provide the following information:
Complete name and contact details
Name of person being complained
Incident
Evidence/ documentation that supports your complaint
Central Office
The NHCP-Records Section opens the drop box at the NHCP Central Office on a daily basis and gathers all complaints submitted.
The Records Section compiles all the submitted complaints, prepares Memo for Action with attached reports or complaints and forwards these to the concerned division for appropriate action within one (1) working day.
The concerned division is required to answer or prepare a report/explanation to address the complaints within three (3) days upon receipt.
The concerned division shall submit the report/explanation to the head of the agency for approval and/or appropriate action/investigation for observance of due process.
The head of the agency approves or revises the report, if necessary, within one (1) working day.
The concerned division prepares final report/explanation. The approved and signed response will be forwarded to the Records section for transmission to the complainant, copy furnished the concerned division, NHCP-designated CSC Bilis Aksyon partner, ICT and HRM sections.
NHCP Museums
Curators or those In-charge of the museum gather the complaints submitted at their respective museums on a daily basis. They shall acknowledge receipt of all the reports or complaints on the next working day. The reports or complaints shall be forwarded to the Records section for endorsement to the division chief.
The division chief is required to answer ot prepare a report/explanation to address the complaints within three (3) days upon receipt.
The division chief shall submit the report/explanation to the head of the agency for approval and/or appropriate action/investigation for observance of due process.
For complaints that need further investigation or resolution:
The division chief or museum curator/in-charge is required to send the complainant an acknowledgement letter/email through the Records section informing him/her that an investigation shall be done and considerable time is needed to decide/act on the complaint.
An investigation shall be conducted by a task force/committee created for the purpose and a reglementary period shall be set.
The task force/committee shall render its recommendation and submit it to the disciplining authority for appropriate action.
The disciplining authority shall direct the NHCP Bilis Aksyon Partner to draft a memorandum order for the final implementation or rendition of the corrective action to the complaint.
The approved final decision/corrective action to the complaint will be provided the complainant, copy furnished all the concerned parties, which shall be sent through the NHCP Records section.
All pertinent documents shall be efficiently deposited in the NHCP Reocrds Section and copies of the decision/action shall be filed in the respective 201 of the concerned personalities in the complaint.
For follow-ups, complainants may contact the NHCP central office at:
Email: hsed@nhcp.gov.ph
Email: records@nhcp.gov.ph
Tel. No.: (02) 5335-1200 c/o ICT section (Central Office)
ARTA: complaints@arta.gov.ph / 8478 5093
PCC: 8888
CCB: 0908-881-6565 (SMS)