Privacy Policy

Last updated: June 18, 2026

Welcome to NexusPlay.

This Privacy Policy explains how we collect, use, store, protect, and share information when you use NexusPlay (“the Service”). It also outlines your privacy choices and the measures we take to protect your information.

By accessing or using the Service, you acknowledge and agree to the practices described in this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

Account
A registered profile that enables access to certain features of the Service.

Affiliate
Any entity that controls, is controlled by, or operates under common control with the Company.

Application
NexusPlay, the mobile application provided by the Company.

Company / We / Us / Our
Refers to NexusPlay.

Country
Bangladesh.

Device
Any device used to access the Service, including mobile phones, tablets, and computers.

Personal Data
Information that identifies, relates to, or can reasonably be linked to an individual.

Service Provider
Third parties that support operation, analytics, communications, maintenance, or related services.

Usage Data
Technical and activity-related information collected automatically while using the Service.

You
The individual or entity using the Service.

2. Information We Collect

Personal Data

Some features may require information that allows us to provide or improve the Service.

Information may include:

• Account-related information

• Information voluntarily submitted by you

• Support or communication requests

Usage Data

Certain information is collected automatically to help operate and improve the Service.

Examples may include:

• Device type and operating system

• Device identifiers

• IP address

• Browser and app version

• Session duration

• Pages or features accessed

• Diagnostic and performance information

This information helps us maintain reliability, improve functionality, and understand overall product performance.

3. How We Use Information

We use collected information to:

• Deliver and maintain the Service

• Manage user accounts and account-related features

• Process purchases or fulfill service obligations

• Send service notifications and security updates

• Respond to customer requests and support inquiries

• Improve functionality, usability, and product quality

• Analyze trends and measure feature effectiveness

• Prevent misuse, abuse, or unauthorized access

• Support lawful business operations and transitions

Where promotional communications are offered, you may opt out at any time.

4. Sharing of Information

We do not sell Personal Data.

We may share information only in limited situations:

Service Providers

To support hosting, analytics, communication, maintenance, or technical operations.

Corporate Transactions

If involved in a merger, acquisition, restructuring, or asset transfer.

Affiliates

With affiliated entities operating under equivalent privacy obligations.

Business Partners

Where required to deliver selected products, services, or campaigns.

Public Features

Information voluntarily shared in public sections may become visible to others.

Consent-Based Sharing

For additional purposes where you provide permission.

Legal Requirements

When disclosure is required by applicable law or lawful government request.

5. Data Retention

We retain Personal Data only for as long as necessary to operate the Service and meet legal or security obligations.

Typical retention periods include:

Account Information

Account records may be retained during active use and for up to 24 months after closure.

Usage Data

Analytics and service performance data may be retained for up to 24 months.

Security Logs

Technical logs and access records may be retained for up to 24 months for troubleshooting and protection purposes.

Where possible, data may be deleted earlier or converted into anonymous statistical information.

Data may be retained longer where required for:

• Legal obligations

• Security investigations

• Fraud prevention

• Dispute resolution

• Backup recovery processes

6. International Transfers

Your information may be processed or stored in locations outside your country.

Where international transfers occur, we apply reasonable safeguards intended to maintain security and protection standards.

7. Managing Your Information

You may have the right to:

• Access your information

• Correct inaccurate information

• Delete information

• Request restrictions where applicable

If supported within the Service, these actions may be available directly through account settings.

You may also contact us for assistance.

Please note that some information may be retained where legally required.

8. Security

Protecting user information is important to us.

We implement commercially reasonable administrative, technical, and organizational measures designed to safeguard information.

However, no system or transmission method can guarantee absolute security.

9. Children's Privacy

The Service is not intended for individuals under 16 years of age.

We do not knowingly collect Personal Data from children under 16.

If such information is identified, we will take reasonable steps to remove it.

Where local law requires parental authorization, consent may be requested before processing.

10. External Services

The Service may contain links to third-party websites or services.

We do not control and are not responsible for external privacy practices or content.

We encourage users to review third-party policies independently.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically.

If material changes are introduced, we may notify users through:

• In-app notices

• Email notifications

• Updated publication date

Continued use of the Service after updates means the revised policy applies.

12. Contact Us

Questions or privacy requests may be submitted to:

Email: ponorogoweb@gmail.com