Nexora Privacy Policy
Effective Date: July 8, 2026
Thank you for using Nexora. Your privacy is important to us. This Privacy Policy explains how Nexora ("we", "our", or "us") collects, uses, stores, and protects your information when you use any Nexora mobile application, including the Passenger (User) App and the Driver (Partner) App.
By using Nexora, you agree to the practices described in this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: nexorarides@gmail.com
1. Information We Collect
Depending on how you use Nexora, we may collect the following information.
Personal Information
Full Name
Mobile Number
Email Address
Profile Photo (optional)
Password (encrypted)
Account Information
Driver Information
If you register as a driver or delivery partner, we may also collect:
Driver License Information
Vehicle Information
Vehicle Registration Details
Insurance Information (if required)
Government-issued Identification (where required)
Driver Profile Photo
Bank or Payment Details (for payouts)
Location Information
We collect precise and approximate location information to provide transportation services.
For Passengers:
Detect your current location
Search nearby drivers
Calculate routes and fares
Show ride progress
Improve pickup accuracy
For Drivers:
Receive nearby ride requests
Navigate to passenger pickup locations
Navigate to destinations
Share live trip location with passengers
Verify trip completion
Improve route accuracy
When permitted, the Driver App may access location while the app is running in the foreground or background during active ride availability or ongoing trips to ensure accurate ride matching, navigation, and trip tracking.
Trip Information
Pickup Location
Destination
Ride Route
Distance
Trip Duration
Booking History
Ride Status
Cancellation Information
Device Information
Device Model
Android Version
App Version
IP Address
Device Identifiers
Crash Logs
Diagnostic Information
Payment Information
If digital payments are available, we may collect payment-related information necessary to process transactions. We do not store complete debit or credit card information on our servers.
2. How We Use Your Information
We use your information to:
Create and manage your account
Provide ride booking services
Connect passengers with nearby drivers
Enable live GPS navigation
Calculate fares and routes
Process ride requests
Send ride notifications
Improve navigation accuracy
Verify driver identity
Process driver earnings
Provide customer support
Detect fraud and misuse
Improve app performance
Comply with legal obligations
3. Permissions We Use
Location
Used to:
Show current location
Find nearby rides
Navigate trips
Track active rides
Improve route accuracy
Calculate estimated arrival times
Camera
Used only if you choose to:
Upload profile photos
Upload driver's license
Upload vehicle documents
Complete identity verification
Photos and Storage
Used only when you choose to upload:
Profile images
Driver documents
Vehicle photos
Other verification documents
Notifications
Used to send:
Ride Requests
Booking Updates
Driver Arrival Alerts
Trip Notifications
Payment Updates
Service Announcements
Phone
Used only when necessary to contact passengers, drivers, or customer support through the app.
4. Background Location (Driver App)
The Driver App may access location while running in the background when the driver is online or during an active trip. This allows Nexora to:
Receive nearby ride requests
Provide continuous navigation
Share live trip location with passengers
Improve pickup accuracy
Ensure reliable trip tracking
Background location is used only to provide transportation services and can be controlled through your device settings.
5. How We Share Information
We do not sell your personal information.
We may share limited information with:
Passengers and Drivers during an active ride
Payment service providers
Cloud hosting providers
Customer support providers
Government or legal authorities when required by law
Business partners who help operate the service
Only the minimum information necessary is shared.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no method of electronic storage or internet transmission is completely secure.
7. Data Retention
We retain information only as long as necessary to:
Provide our services
Maintain ride history
Process payments
Resolve disputes
Meet legal and regulatory requirements
When data is no longer required, it is securely deleted or anonymized where appropriate.
8. Your Rights
Depending on applicable laws, you may have the right to:
Access your information
Correct inaccurate information
Delete your account
Request deletion of personal data where legally permitted
Withdraw permissions through device settings
Contact us regarding privacy concerns
9. Children's Privacy
Nexora is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.
10. Third-Party Services
Nexora may use trusted third-party services to provide features such as:
Maps and Navigation
Authentication
Cloud Storage
Push Notifications
Analytics
Crash Reporting
Payment Processing
These providers process data according to their own privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available within the app or on our official website. Continued use of Nexora after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Nexora
Email: nexorarides@gmail.com
By using the Nexora Passenger App or Nexora Driver App, you acknowledge that you have read and agree to this Privacy Policy.