As a Nexo.io investor, you may occasionally experience login issues that prevent access to your account. There’s no need to worry—most of these problems are common and easy to resolve. Below are the most frequent login issues and their solutions:

Invalid username or password – Make sure you’re entering the correct email address and password. If the problem persists, use the “Forgot password” option to reset your credentials.

Two-factor authentication (2FA) errors – If 2FA is enabled, confirm that your authenticator app is properly synchronized and generating valid codes. In some cases, temporarily disabling 2FA may be required to regain access.

Account lockouts – Multiple failed login attempts can trigger a temporary account lock for security purposes. Wait about 30 minutes before trying again with the correct credentials. If the account remains locked, contact Nexo.io support for assistance.

Unrecognized device – For security reasons, Nexo.io may block logins from new or unfamiliar devices. You’ll need to verify the device via email confirmation or two-factor authentication before proceeding.

Connectivity issues – Poor or unstable internet connections can interfere with the login process. Try switching to a different network or device to rule out connectivity problems with the website or app.

By following these troubleshooting steps, most Nexo.io login issues can be resolved quickly. If problems persist or you have additional concerns, reaching out to Nexo.io’s support team is the best way to restore account access. With proper security practices in place, managing your Nexo.io account should be a smooth and secure experience.