Returns & Exchanges

Your happiness is our priority! 💛

At NEXII TOYS, we want every child to smile and every parent to feel confident when shopping with us. If something isn't right with your order, we're here to make it better — quickly and hassle-free!

📦 Return Policy

We accept returns within 7 days of delivery. To be eligible for a return, your item must be:

• ✅ Unused and in original condition

• ✅ In its original packaging

• ✅ Accompanied by your order confirmation or receipt

🔁 Exchange Policy

Want a different item instead? No problem! We offer free exchanges within 7 days of delivery if:

• The wrong item was delivered

• The item arrived damaged or defective

• The product does not match what was described

💰 Refund Policy

Once we receive and inspect your returned item, we will notify you by email. If approved:

• 💳 Refunds will be processed within 5–7 business days

• Refunds will be returned to your original payment method

• Shipping charges are non-refundable unless the return is due to our error

⚠️ Non-Returnable Items

The following items cannot be returned:

• ❌ Items that have been used or opened

• ❌ Items without original packaging

• ❌ Sale or discounted items (unless damaged)

• ❌ Customized or personalized toys

📬 How to Request a Return or Exchange

It's simple! Just follow these steps:

Step 1 — Contact us at suncorebd@gmail.com or — Share your order number and reason for return Step 3 — We'll guide you through the return process Step 4 — Once received, your refund or exchange will be processed!

📦 Damaged or Wrong Item Received?

We're so sorry if this happened! Please contact us within 48 hours of receiving your order with:

• 📸 A photo of the damaged or wrong item

• 🔢 Your order number

We'll send you a replacement immediately at no extra cost! Because at NEXII TOYS, every experience should be perfect. 🌟

🚚 Return Shipping

• If the return is due to our mistake — we cover the shipping cost

• If the return is a change of mind — shipping cost is covered by the customer

📞 Contact Us

Have questions about your return? We're happy to help!

📧 Email: suncorebd@gmail.com Response Time: Within 24 hours

NEXII TOYS — Play. Discover. Create. 🎨🚀 A sub-brand of Axiion Technologies