NexChat - Data Deletion & Privacy Policy.
NexChat - Data Deletion & Privacy Policy.
NexChat — Data Deletion & Privacy Policy
Last Updated: September 2026
1. Account & Data Deletion Request
provides two ways for users to permanently delete their account and associated data:
In-App Deletion: Open NexChat, navigate to the Profile tab, scroll to the bottom, and tap Delete Account Permanently. Confirm your account password to immediately wipe your account.
Email Request (For Uninstalled Apps): If you no longer have the app installed or cannot log in, send an email to nexchat.helpdesk@gmail.com with the subject line "Account Deletion Request" and include your registered username. All associated data—including profile credentials, chat history, direct messages, virtual coin balances, and inventory—will be permanently purged from our Firebase database within 48 hours.
2. Information We Collect
Account Information: Username and password created during sign-up to authenticate your account.
User-Generated Content: Room chat messages, private direct messages, stories, and uploaded profile photos.
App Activity & In-App Economy: Virtual coins, backpack gifts, friend lists, likes, and block/report activity.
Device & Diagnostic Data: Basic crash and operational diagnostics collected via Google Firebase services.
3. Purpose of Data Processing
We use collected data solely to:
Authenticate user sessions and enable real-time 2D room avatars.
Deliver direct messages and chat interactions.
Manage virtual coin balances and lucky wheel mechanics.
Enforce community guidelines through administrative moderation and automated safety controls.
4. Data Retention and Sharing
Public room messages are ephemerally maintained and automatically clear from room feeds after 8 hours.
We do not sell or rent user data. Data is processed through service providers strictly necessary for application functionality (Google Firebase and Google Play Billing).
In-app advertisements (via AppCreator24 / Google AdMob) may collect standard advertising identifiers to deliver compliant ad experiences.
5. Community Safety & UGC Policy
NexChat maintains a zero-tolerance policy for harassment, explicit content, hate speech, and abusive behavior. Reports submitted in-app are reviewed by administrators and moderators, and accounts violating terms are subject to formal strikes, temporary muting, or permanent bans.
6. Child Safety Standards & CSAE Policy
Zero Tolerance: NexChat strictly prohibits Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM). Any account attempting to share, upload, or discuss such content will be immediately and permanently banned, with evidence preserved for regional and national law enforcement authorities.
In-App Reporting: Users can flag content or report suspicious accounts directly inside NexChat via the "Report User" button located on any user's profile card.
Point of Contact: Dedicated inquiries regarding child safety standards can be directed to nexchat.helpdesk@gmail.com
7. Terms & Conditions
Welcome to NexChat. By downloading, accessing, or using the NexChat mobile application, you agree to be bound by these Terms and Conditions.
User Eligibility: Users must create an account using valid credentials. You are responsible for maintaining the confidentiality of your account details.
Prohibited Conduct: Users must strictly follow our Community Guidelines. Harassment, explicit content, spamming, or fraudulent activity will result in an immediate account suspension or permanent ban.
Virtual Goods & Coins: NexChat offers digital items, virtual coins, and virtual gifts. These virtual assets are non-transferable, have no real-world monetary value, and can only be used within the application ecosystem.
Termination: We reserve the right to suspend or terminate accounts that violate our safety policies or engage in unauthorized activity.
8. Refund, Cancellation & Return Policy
Refund & Cancellation Policy
Thank you for purchasing digital goods on NexChat. Please read our policy regarding refunds and cancellations:
Virtual Coin & Digital Purchases: All sales of virtual coins, digital gifts, and in-app items are final and non-refundable once successfully delivered to your account.
Failed Transactions: If your bank account or payment method is debited but you do not receive the purchased virtual coins due to a technical error, the transaction will be automatically canceled, and the full amount will be refunded back to your original source payment method within 5–7 business days.
Support & Disputes: For payment disputes or transaction queries, please contact our billing support desk at nexchat.helpdesk@gmail.com with your transaction ID, registered username, and proof of payment is.
Support & Disputes: For payment disputes or transaction queries, please contact our billing support desk at nexchat.helpdesk
9. Contact Us
For data deletion, privacy concerns, or grievance reports, reach out to our official support desk:
App Name: NexChat
Developer / Administrator: Dnyaneshwar Sahebrao Dhemare
Support Desk: nexchat.helpdesk@gmail.com