Return & Refund Policy – Newtown Electricals
Return & Refund Policy – Newtown Electricals
At Newtown Electricals, we value your trust and want your shopping experience to be smooth, transparent, and worry-free. Our Refund & Return Policy is designed to help you understand how returns, replacements, and refunds work for both products and technician services.
1. Return & Replacement Policy (Products)
Eligibility for Return
You can request a return or replacement if:
You received a damaged or defective product
You received the wrong product
The product is missing parts or accessories
The product is not working as described
Return Time Window
Within 3 days of delivery: Eligible for return or replacement
After 3 days: Returns may not be accepted unless it is a manufacturing defect (brand warranty applies)
Conditions for Return
To be eligible for a return:
Product must be unused
Product must be in original packaging
All tags, bills, warranty cards, and accessories must be included
Physical damage caused after delivery is not covered
Non-Returnable Items
Some products cannot be returned:
Used or installed electrical items
Wires, cables cut to custom lengths
Switches, sockets, LED strips once installed
Items without original packaging
Clearance sale items
Appliances that fall under brand warranty service only
2. Refund Policy
Refund Approval
Refunds are approved after:
Inspecting the returned product
Verifying that the product meets return conditions
Confirming that the issue is valid (damage/wrong product)
Refund Mode
Refunds will be issued in:
Original payment mode (for online payments)
Bank transfer or UPI (for cash-on-delivery purchases)
Store credit (optional as per customer preference)
Refund Processing Time
3–7 business days after product inspection
Bank processing time may vary
3. Technician Service Refund Policy
No Refund After Service Completion
Once a technician has provided a service (installation, repair, wiring, inspection), no refund will be provided.
When Refund/Adjustment Is Allowed
A refund or service adjustment may be provided if:
Technician did not visit
Technician cancelled the appointment
Service was not performed due to unavoidable reasons
Wrong service was assigned by mistake
Quality Guarantee
If you are not satisfied with the service quality:
We offer free rework/second visit within 24–48 hours
No extra charge for rechecking the same issue
4. Cancellation Policy
Order Cancellation (Products)
Before dispatch: Free cancellation
After dispatch: Return rules will apply
Service Booking Cancellation
Cancel up to 2 hours before the scheduled time – no charges
Last-minute cancellation may incur a minimal visit charge
5. Warranty Claims
If your product issues are covered under brand warranty, we will help you connect with the authorized service center.
Warranty services are handled directly by the brand.
6. How to Request a Return or Refund
You can raise a request through:
Website form
Call/WhatsApp
Email support
Visiting our shop
Please provide:
Order ID
Invoice copy
Photos/video of the issue
Reason for return/complaint
Our team will guide you through the smooth process.
7. Contact Us
If you have any questions about our Refund or Return Policy, feel free to contact us.
We’re here to help you with every purchase and service