At Newtown Electricals, we value your trust and want your shopping experience to be smooth, transparent, and worry-free. Our Refund & Return Policy is designed to help you understand how returns, replacements, and refunds work for both products and technician services.

1. Return & Replacement Policy (Products)

Eligibility for Return

You can request a return or replacement if:

You received a damaged or defective product

You received the wrong product

The product is missing parts or accessories

The product is not working as described

Return Time Window

Within 3 days of delivery: Eligible for return or replacement

After 3 days: Returns may not be accepted unless it is a manufacturing defect (brand warranty applies)

Conditions for Return

To be eligible for a return:

Product must be unused

Product must be in original packaging

All tags, bills, warranty cards, and accessories must be included

Physical damage caused after delivery is not covered

Non-Returnable Items

Some products cannot be returned:

Used or installed electrical items

Wires, cables cut to custom lengths

Switches, sockets, LED strips once installed

Items without original packaging

Clearance sale items

Appliances that fall under brand warranty service only

2. Refund Policy

Refund Approval

Refunds are approved after:

Inspecting the returned product

Verifying that the product meets return conditions

Confirming that the issue is valid (damage/wrong product)

Refund Mode

Refunds will be issued in:

Original payment mode (for online payments)

Bank transfer or UPI (for cash-on-delivery purchases)

Store credit (optional as per customer preference)

Refund Processing Time

3–7 business days after product inspection

Bank processing time may vary

3. Technician Service Refund Policy

No Refund After Service Completion

Once a technician has provided a service (installation, repair, wiring, inspection), no refund will be provided.

When Refund/Adjustment Is Allowed

A refund or service adjustment may be provided if:

Technician did not visit

Technician cancelled the appointment

Service was not performed due to unavoidable reasons

Wrong service was assigned by mistake

Quality Guarantee

If you are not satisfied with the service quality:

We offer free rework/second visit within 24–48 hours

No extra charge for rechecking the same issue

4. Cancellation Policy

Order Cancellation (Products)

Before dispatch: Free cancellation

After dispatch: Return rules will apply

Service Booking Cancellation

Cancel up to 2 hours before the scheduled time – no charges

Last-minute cancellation may incur a minimal visit charge

5. Warranty Claims

If your product issues are covered under brand warranty, we will help you connect with the authorized service center.

Warranty services are handled directly by the brand.

6. How to Request a Return or Refund

You can raise a request through:

Website form

Call/WhatsApp

Email support

Visiting our shop

Please provide:

Order ID

Invoice copy

Photos/video of the issue

Reason for return/complaint

Our team will guide you through the smooth process.

7. Contact Us

If you have any questions about our Refund or Return Policy, feel free to contact us.

We’re here to help you with every purchase and service