How to register on the site

Possible registration options and stages of this process. At PROFYDO.com you can be a customer or a performer. Registration on the site is free. To become a performer, to start providing services, and to earn money, you need to become a performer. Read here how to do it.

To register an account on PROFYDO.com, click "Login" in the upper right corner of the main page of the site. You will see this window:

Then you can choose: go through a quick registration using your page on Facebook, Google+, or register using an email address.

Click on the button for the selected social network or enter your email address and click "Register". A few minutes after registration, you will receive an email. Follow the link in the email and confirm your mailing address.

FAQ

— Will I be able to create a task immediately after registration?
Yes. After registration is completed, select a category, describe the task in the form, and publish it on the website. After that, you can receive responses from PRO who are ready to execute your task .

— Will I be able to receive orders immediately after registration?
Not right away. To receive orders, become a performer on our website.

I can not log in to my account

How to log into your account if you forgot your password or your account is blocked?To log in to PROFYDO.com, click on the "Login" button in the upper right corner of the main page of the site. Select the social network, which you were using for registration, or log in with a password. To do this, enter your username and password in the appropriate fields. Click Log In.

There may be several reasons why you can not enter the site:

— You forgot your password.
If you forgot your password, click on the link "Forgot your password?" and follow the instructions.

— Your profile is blocked.
Your profile has been blocked by a moderator for violating the site rules. To resolve this issue, contact our support service.

— You have deleted your account.
For further work, you need to create a new account.

Login and password are correct,
but I still can not enter the site

If you are sure that you entered the data correctly, your account is active, but you still could not log in, write to our support service.

How to recover or change your password

What to do if you forgot your passwordTo recover your password, go to the main page of the site. In the upper right corner, click on the "Login" button. An authorization form will appear on the page, where you need to click on the link - "Forgot your password?".

Enter the email address that your account is registered to. In a few minutes, we will send you a link to reset your password. Check your mail.

Follow the link in the letter and set a new password. The link will be valid for 24 hours.

If you want to change the current password, go to the "Settings" section, enter the new password twice, remember it, and click "Save".

If you can't recover your password on your own - write to us. We will be happy to help.

How to change your phone number or email

You can update your contacts at any time in your profile settings.On the site - in the "Settings" section.

How to change your phone numberEnter a new number in the "Phone" field and click "Save". You will receive an SMS with a code. Enter this code on the site to confirm your profile changes.If you decide to change the phone number during the task, please inform your customer or contractor to keep in touch.

How to change your emailTo change E-mail is even easier. Enter the new address and click "Save" - ​​the contact will be updated.

FAQ

— I can't link a new phone number.
If the message with the code does not come, check that the number is correct. If everything is correct, write to our support service.

How does private chat work? How to start the conversation when the chat closes and how to receive notifications about messages on the site? In the chat, customers and performers communicate with each other, clarify the details of the work and learn about important PROFYDO news.

When can I start chatting?

The contractor added a proposal to the task.
If the task is open, the customer can write to any performer who has posted the offer. The customer always starts communication first.

The task is in progress.
If the task changes to the "In progress" status, both the customer and the selected performer can start the correspondence.

During 30 days since the task was closed.
The chat deactivates 30 days after the task is closed. If you like the performer's work and want to work with him again, just offer him your new task next time.

Messages.
The customer can call or ask a question in a personal message to any performer who left a proposal for his task. The contractor can be the first to write a message only if the customer has chosen him for the task. Also from your personal messages, you can receive important service updates and current promotion actions on PROFYDO.

Phone callIng the proposals of the contractors, the customer sees contacts and can call them to discuss working conditions.

FAQ

— I noticed a violation of the rules on the service, whom should I inform?
If you notice a violation of the rules on our website, please contact us immediately.

How to set a task

To create a task, go to the service using your username and password or register on PROFYDO.

If the system notifies you that "there is already a user with the same mailing address/phone number", then you already have a profile on our service. Try to remember your login information or contact our support service. Our moderators will help you to log into your account.

How to publish a task

To find a performer, create a task. Just write what do you want to order in the designated line on the main page. For example: "Washing the windows."

Describe the problem in your own words. Specify the details and special requests, indicate the budget so that the PRO would better understand and evaluate your order. Click Publish.

After that, the PRO will post offers with quotations and contacts to your task. Carefully study the offers and profiles of the PRO, write to them back or call to clarify the details and negotiate the cost of services.

As soon as you agree on cooperation, indicate that you have chosen a Profy on the service. When the task is completed, close it and provide feedback to help other users make better decisions in the future.

FAQ

— How many offers will I receive?
On average, you receive 3 responses per task or more. The maximum number of proposals for one task is 30. Usually, responses appear within the first two hours after the publication of the task.

— Do I have to choose a performer?
No. If none of the offers suits your requirements or fits your budget, you can close the task. To do this, go to the "My orders" section, select the task, and click the "Edit" button.

— Why should I provide an estimated task budget?
The more you describe the task, the faster an appropriate PRO will respond to you. If you do not know how much you are willing to pay yet, provide an estimated budget. Negotiate the final cost with the contractor by phone or chat before starting work.

How to change a task

Any condition in the task can be changed. You can also cancel or re-create the task.

If you have not yet chosen a PRO, you can change the conditions and cost of your task. Go to "My Orders" and select the one you want to update.

Scroll the page down to find the "Edit task" button.

What can be changed?

Description. Add details or edit conditions. Attach a photo of similar works to the text. This will help the PRO to understand the task better and to estimate the cost.

Time. It is not necessary to immediately know the exact start and end times of work. You can always discuss the time schedule with the Profy personally and update the task, if necessary.

If the task was already closed for suggestions, just change the date - the task will be activated again and the potential PRO will be able to respond to it.

Cost. It is not always possible to immediately set the right price. If you want more offers, try to increase your budget.

Sometimes it happens that the PRO needs to change the cost to the one you have agreed on during negotiations, but the task has already been closed for offers. Change the time so the PRO can do it.

How to cancel a task?

When the task expires, it deactivated automatically. Profy does not see it in the task feed and cannot leave their suggestions to it. If the task is no longer relevant to you before the end of the term, you can cancel it.

Find the "Edit Job" button at the bottom of the order page. Hover over to make it active and click on it. In the window that opens, select "Cancel Job". PRO will stop seeing it in the list and will no longer send you suggestions.

How to choose a PRO?

What do you need to look at when choosing a PRO for your task?

You have created a task on the site and received the first response from a PRO. Go to the order page and study them carefully.

Before granting access to any tasks in PROFYDO, we ask PRO to fill out a questionnaire and check their data. To make the right choice, read the offer and study the profile of the PRO. Here's what to look at:

1. Rating
   The rating is calculated in each city, in each category, and subcategory of services separately. It is influenced by:

   1. • The number of completed tasks,

      • Customer ratings and reviews,

      • Activity on PROFYDO.

      • Participation in Blog publications[IP2] [DD3]

2. Reviews
   Reviews are written only by those who have already worked with the Profy. From the reviews, you can understand if the Profy was responsible for performing a task, how he communicates, what he does best.

3. Badges and awards
   Profys receive them for various achievements at PROFYDO: high-quality execution of tasks, participation in projects with PROFYDO partners.

4. Confirmation of documents
   Verified PRO - those who had passed his/her passport verification procedure.

5. Profile
   On the page of each user, there is a photo, information about, a list of services that are provided. Pay attention to what categories the Profy works in. If there are quoted prices for his work, study them.

How to contact and what to agree on?

You have two ways to contact the PRO: by phone or via chat. The contractor's phone number is indicated in his offer.

It is better to clarify the details of the work and negotiate important conditions in the chat. Only you can start the comversation, the PRO does not have the opportunity to write to you first.

Do I need to choose a PRO on the service?

It is always better to do this. And here is why:

• you will have the opportunity to leave a review after the completion of the work;

• reviews affect the number of orders and money that the contractor can earn on the service, so he will be more responsible for the work;

• if something goes wrong, you can contact PROFYDO support service.

When you understand which performer is right for you, and discuss the details, just click the "Select" button.

How to become a performer

Any person over 18 years old can become a PROFYDO performer. See where to start and how to earn money here.

1. Get the status of the performer. Go to the "How to become a performer" section and click the "Become a performer" button.

2. Learn the rules. Read the rules for working on PROFYDO and the basic safety rules for working with customers on the Internet.

3. Fill out the form. Provide real data about yourself. They are needed so that we and your customers can contact you:

   1. Full name,

   2. Date of birth,

   3. Email address,

   4. Phone number.

   5. Complete the profile. Write about your professional experience, achievements, best skills. Upload examples of work. Until you have feedback and reveiws, this will help you get your first orders.

   6. Go through document verification. This is an optional step, but the Documents Confirmed icon will increase customers’ confidence in your profile.

   7. Leave suggestions for tasks. Think in advance about how best to offer your services and write in the proposal about your experience with such orders, about your terms and conditions. While you do not have reviews, offer a discount on services or bonuses - this way you will attract the customer's attention and get your first order faster.

The more detailed you describe yourself, the better result you get.

FAQ

— What if I do not have a button "Become a performer"?
Try accessing the page from a different browser or contact our support.

— Can I become a performer again or create a new account?
No. If you have lost your performer status for not following the rules, you will no longer be able to complete tasks on PROFYDO. But you can continue to use the services of other contractors as a customer.

It is very important for us that every person, when ordering and performing work on PROFYDO, is safe. Therefore, our rules prohibit the use of multiple accounts. For an attempt to create an account again after blocking or use a second account for the purpose of cheating, we block the user forever.

If you have lost access to your account, do not create it again. Contact support - we will help you to restore it.

What is important for the performers to start successfully

1. Service rules
   Be sure you have read the rules and understand, why you can lose your performer status.

2. Profile design

— Tell about yourself: how old are you, what is your expertise, studies, work experience. Indicate all the benefits that the customer will receive if they choose you for their task.

— Mark the categories of tasks in which you are ready to work.

— List the services you provide and your price list.

— Download examples of work. We recommend that all Profy do this. For example, if you plan to work as a courier, upload your photo with a parcel or a bouquet of flowers in your hands.

Please note: it is forbidden to indicate any contact information in the profile: [IP4] phone, e-mail, links to third-party services.

3. Payment for responses
   PROFYDO performers pay to respond to tasks. After the task is published, the customer immediately receives a message and a phone number of the Profy. To respond to the task, you need to carefully read the description and click the "Respond to the task" button.

4. Subscription to tasks
   You can subscribe to tasks in a category or area of your ​​interest. You will be notified about new tasks via email.
   In the list of tasks, you can find orders by typing keywords or use filters.

5. Suggestions
   To be chosen as a performer more often, try to leave proposals for new tasks as soon as possible and describe in detail your services and benefits.
   If the price quoted by the customer seems unsuitable for you, make a counteroffer. Many customers willingly agree to the terms of the contractors.

6. Communication with the customer
   After you leave a proposal for the task, the customer will be able to call you or ask a question in a personal chat. Discuss the details of cooperation.
   Ask the customer to choose you as a performer on the service. After he does this, you will receive a letter and SMS with the name and phone number of the customer. Call him, thank him for the trust, and after discussing all the details, get to work.

7. Feedback
   Feedback helps us build a community of reliable PROFYDO performers and customers. After completing the task, be sure to change the status of your order on the site indicating that the work was completed, and leave feedback about the customer. Remember to your customer to leave a review for your work. The more positive reviews you have on your profile, the more often you will be chosen as a performer.

8. Blocking
   Read about why you can lose your performer status. Follow the service rules and provide high-quality services - and you will succeed!

So, the basic rules:

• Complete your profile.

• Leave attractive offers for new tasks. Include a counteroffer if you disagree with the customer's budget.

• The higher your rating, the more often you will be chosen as a performer.

• Be polite with your customers. Don't forget about a smile :) It will help you leave a pleasant impression on the customer.

How to get a task on PROFYDO

Fill out your profile

Your profile is your chance to get an order, even if there are no reviews yet.

1. Add profile picture.
   Add your photo so that that the customers will easily recognize you. The image should be bright and clear. A photo with your beloved dog is only suitable if you are overexposing animals, especially if you are a PRO in this field. In the rest, add a good portrait.

2. Text about yourself.
   Write 3-4 sentences about yourself and your work experience. Tell customers about your main achievements and write what tasks you want to do on PROFYDO. If you are a designer, you better not write about a black belt in karate, but if you plan to give fitness lessons, it may suit the situation.

3. Portfolio.
   Upload photos or videos with examples of work. The photos have to show your work with respect to copyright. Add a short video about yourself to make it easier for the customer to imagine how you look and communicate.

Think about what you will write to customers

Do not write “Ready to fulfill the order”, “I will do” - such formulations do not work. The offer is your advertisement. If you write only the name and phone number, it is unlikely that it will bring new customers.

Describe:

• Work experience
  How many years have you been in the profession, what experience do you have, what is your best skill? What benefits your other clients or employers have noted? If you have no experience yet, just write about this. The desire to develop and honesty attracts more than embellished truth.

• Details of the task
  Tell us how you plan to complete it, why your option is the best. So, the customer will believe that you will not fail.

• Offer a discount
  Show that you are interested and ready to accommodate the customer.

At first on PROFYDO, while the rating is low, you will have to leave a lot of suggestions. To save time, create 2-3 proposal templates and save the files to use when required. Read the job descriptions carefully and add necessary details to the template depending on particular order requirements.

Checking reviews for validity

We answer frequently asked questions about checking reviews for cheating[IP5]

One of the main aimsof our service is to create a community of reliable performers and customers who can trust each other.

Unreliable reviews mislead customers and complicate the work of the service for honest performers. Therefore, we validate all feedback on completed tasks.

How we check reviews

System reviews are regularly checked. Accounts with signs of inaccurate reviews will receive a warning. If it is confirmed that some of the user's reviews were screwed up, this profile will be blocked permanently.

• Cheat - creating tasks in order to get or write to another user an inaccurate review to artificially influence the rating in PROFYDO or other indicators.

FAQ

— Why was I banned for cheating reviews?
The system check confirmed that you used more than one account on the service to manipulate the rating of one of them. This is a serious violation of rules, so the account is permanently blocked.

The profile is blocked only if we are completely sure that the rules have been violated. This information is verified several times in different ways. If we do not have enough grounds for blocking, we do not close the user access to the profile, but first, send an email warning that signs of cheating have been detected and we reserve the rights.

— Provide evidence.
In order to prevent cheating, we do not disclose information about the criteria for the verification.

—What to do if I got the warning?
Continue working on the service following the rules. If we notice signs of violations in the user's profile, we will first send a warning and monitor their subsequent activity. The user can continue working without any restrictions. The main thing is not to break the rules.

— I have admitted my fault. Can you unban me?
If you have already been blocked, and not just warned, then there is no chance of returning to the service. But if you are ready to admit your fault, this is already a good signal. In rare cases, we can consider the situation on an individual basis.[IP7]

Why you can get banned or lose your performer status

Before you publish a task or start performing tasks, carefully read the service rules. For serious violations, the user can get banned or lose the status of the performer.

The list of actions for which the user may be deprived of the opportunity to respond to orders:

• The first task has not been completed
  If the performer did not complete the first task and received negative feedback, he may receive a warning or block, depending on the specific situation.

• Transferring the task to another person without warning the customer
  The performer may lose status if he responded to the task, but sent another person (friend, sister, neighbor) to perform in his place. This cannot be done without agreement with the customer.

• Exchange of contact information bypassing the service
  If a user has specified a phone number, e-mail address, or links to sites with contact information in the profile or examples of work, he may receive a warning or lose his status as a performer.

• Violation of the rules of communication on the service
  For insulting users and the administration, the use of profanity, inciting conflict situations, calls to violate the legislation, you can lose the status of the performer.

• Five or more negative reviews
  The user may lose the status of the performer due to negative reviews and systematic complaints about the quality of the services provided.

• Refusal to complete the task without warning the customer
  If the user was chosen as the performer for the task but changed his mind to perform it, he must warn the customer about this. Otherwise, in the event of a conflict, he may lose the status of the performer.

How to properly design a profile

Your profile is your business card. If you use the detailed and bright descriptions of yourself and your experience, you will get more customers who will entrust you with their tasks.

Subscribe to categories
Go to the profile settings and subscribe to the categories of tasks in which you are going to work. You will be notified of all new orders from the selected sections.

Tell us about yourself
Information about your education and work experience will help customers make the right choice. Describe all the benefits that the customer will receive if they choose you as a contractor. List your positive qualities, indicate your terms and conditions.

After filling in, the profile will be sent for verification.

Reasons why a profile may not pass verification:

1. You have placed the contact information in the description, profile picture or photos in the portfolio:

   1. phone number,

   2. email,

   3. links to sites or social networks.

2. The description contains profanity.

3. On the avatar and in the portfolio there are indecent photos or pictures that violate copyright.

Add your portfolio

A representative of any profession can make an interesting and high-quality portfolio. If you are a master - upload photos of completed work, promoter - attach your pictures or videos at work. Do you specialize in cleaning apartments? Show the result of your work with before and after photos. Doing delivery - feel free to upload your photos with a parcel or a beautiful bouquet of flowers, by car or bike.

We recommend uploading at least 10 photos and videos to the gallery.

According to our statistics, colorful portfolio of the performer increases the chance to be chosen 30% more often!

If you need to edit your profile information, you can do so at any time.

How to edit your account

You can change the information in your profile at any time: add skills, indicate prices for services, change your avatar, phone number, or email address.

How to change information about yourself
To edit information about yourself, go to the site with your username and password, go to the "Profile" section. Tell us about your education, list your best qualities and all the benefits of working with you.

How to update your avatar
Here you can also change your profile photo by clicking on the "Change photo" button. Choose a clear image for the avatar, the face should occupy 2/3 of the picture.
Add a photo that shows your face well, without strangers, objects, or animals.

How to change your email address
Go to the "Settings" section of your profile, enter a new email address in the "E-mail" field, click "Save".

How to change your phone number
You can do it yourself at any time. A confirmation code will be sent to the new number.

Change service types and job subscriptions
You can remove it from the list or mark new categories that interest you. Subscribe to notifications, and you will receive timely notifications of new tasks in the specified areas.

How to quickly find interesting tasks

All the ways to find the right PROFYDO orders for you. Set up notifications as you like so as not to miss interesting orders.

New orders
Go to the profile settings and subscribe to tasks that are interesting for you:

• near you,

• recommended.

Choose a convenient way of communication: email or push notification.

Search by tasks
The site has a tab "Find tasks". Here are all the tasks that you can respond to. Select a city, a category, and enable the necessary filters.

To find an order, write any word or phrase in the search box. The page will display all tasks that contain words from your query. Recent requests are automatically saved. You don't have to re-enter them next time.

Use filters to find matching orders faster.

How to protect yourself and choose a good order

Several important recommendations on how not to face a scammer.
Unfortunately, sometimes there are people among the customers who use the trust created by the service and deceive the performers. Many fraudulent schemes can be prevented in advance, but there is no unnecessary precaution.

Our recommendations will help youto avoid trouble completing tasks.

• Be careful when making a customer request to pay something at your expense.

• Do not install suspicious applications or programs on your device at the request of the customer.

• Check the customer’s reviews.

• Record the terms of cooperation in the contract or receipt.

Follow these simple rules you can protect yourself and your money from scammers.