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Never type your recovery phrase into a website, online form, email, chat, or unfamiliar application. Do not take unnecessary digital copies of it.
A legitimate Ledger support representative should not ask you to reveal your recovery phrase. Anyone requesting it for “verification,” “activation,” “synchronization,” or “recovery” should be treated as suspicious.
Avoid Fake Ledger Login Pages
Searching for “Ledger Live Login” can expose you to phishing websites. Fraudulent pages may copy Ledger branding and attempt to persuade users to enter their recovery phrase, PIN, or other confidential information.
Remember that connecting a Ledger device is not the same as entering your recovery phrase into a website.
For official information, navigate directly to Ledger's website instead of relying on links sent through unsolicited emails, social-media messages, or pop-up advertisements.
The official Ledger Support Center is the appropriate place to look for troubleshooting and security guidance.
What If Ledger Live Does Not Detect Your Device?
If the Ledger application does not recognize your hardware wallet, start with basic connection checks. Confirm that the device is properly connected and that you are using the official, current Ledger software.
You can also review Ledger's current compatibility and troubleshooting documentation. Avoid installing unknown programs that claim to “repair,” “unlock,” or “synchronize” your Ledger wallet.
Ledger provides official software downloads and troubleshooting resources through its website. Its download page also provides access to supported versions and an official unin