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Learn more through our Ledger security guide.
Protect Your Ledger Recovery Phrase
Your recovery phrase is one of the most sensitive pieces of information associated with a self-custody wallet. It can potentially allow a wallet to be restored on another compatible device.
For that reason, users should keep their recovery phrase private and secure. Do not enter it into a website simply because a page claims to be a Ledger login or wallet verification portal.
A legitimate support process should never require you to reveal your recovery phrase.
For additional information, visit our crypto recovery phrase guide.
Beware of Fake Ledger Live Login Pages
Phishing websites can imitate legitimate wallet software and use familiar logos, colors, and terminology to appear authentic. A fraudulent page may claim that your wallet requires verification, synchronization, activation, or an urgent security update.
This is why users should be especially careful with searches for phrases such as “Ledger Live Login.” A search result or advertisement is not automatically proof that a website is legitimate.
Instead of following an unexpected link, navigate independently to the official Ledger website and verify the software source.
If a page asks for your 24-word recovery phrase, stop immediately.
Our crypto phishing protection guide can provide additional educational information.
What If Ledger Live Is Not Working?
Connection or application problems can have several causes, including software compatibility, device connections, outdated applications, or configuration issues.
If Ledger Live does not recognize your hardware wallet, begin with basic troubleshooting and consult the current official Ledger support documentation. Avoid downloading unofficial “repair” applications or entering recovery information into third-party websites.
If you are restoring a wallet or replacing a damaged device, take extra care with recovery information. Never disclose your recovery phrase to someone offering remote assistance.
A useful supporting article for this topic is Ledger wallet recovery guide.
Ledger Live and Secure Transactions
Ledger Live can provide an interface for sending and receiving supported crypto assets, but users should carefully review every transaction before confirming it.
The physical Ledger device plays an important role because transaction information can be reviewed on the trusted device before signing. Ledger has also promoted Clear Signing, which is intended to help users understand what they are approving before signing a transacti