Never Lose

Privacy Policy

Effective Date: 1/24/2025

This Privacy Policy explains how NeverLose (“we,” “our,” or “us”) collects, uses, and protects the personal information of users (“you” or “your”) when you use the NeverLose mobile application (the “App”). By using the App, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Location Data

• Purpose: The App collects your device’s location data to provide real-time tracking and help locate your device in case it is lost or misplaced.

• Details Collected: GPS coordinates (latitude, longitude, altitude), timestamps, and other related information.

b. Device Information

• Purpose: To improve the functionality of the App and troubleshoot issues.

• Details Collected: Device type, model, operating system, and unique device identifiers.

c. Usage Data

• Purpose: To enhance user experience and monitor the App’s performance.

• Details Collected: App usage statistics, error logs, and crash reports.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Real-Time Tracking: To provide accurate and reliable location updates.

• Device Recovery: To help you locate your device in case it’s lost.

• App Improvement: To analyze usage patterns, identify issues, and improve the App’s performance and features.

• Security: To protect your data and prevent unauthorized access.

• Advertising: We show ads from AdMob within the App.

3. How We Share Your Information

Your privacy is important to us, and we do not sell or share your personal information with third parties except in the following cases:

• With Your Consent: We may share your data with third parties when you provide explicit consent.

• Legal Compliance: We may disclose your information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of our users.

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating the App (e.g., cloud storage or analytics providers). These providers are bound by strict confidentiality agreements.

4. Data Security

We take the security of your personal information seriously. Measures we implement include:

• Encryption: All location data and device information are encrypted during transmission and storage.

• Access Control: Only authorized personnel have access to user data.

• Regular Audits: We regularly review our security practices to protect your information.

5. Your Choices and Controls

You have the following rights regarding your information:

• Access: You can view your location history through the App or web portal.

• Deletion: You can request the deletion of your data by contacting us.

• Permission Management: You can modify the App’s location and data permissions in your device settings. However, disabling certain permissions may limit the App’s functionality.

6. Data Retention

We retain your data only as long as necessary to provide the App’s services or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

7. Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: appifyhaven.ask@gmail.com

Thank you for trusting NeverLose to help you keep track of your device.