FAQ

The questions parents ask most.

1. Do I need to book ahead?

a.    Yes!  Always book in advance to guarantee a spot, as space is limited.  (To book, call or text 210-478-0196).

2.    What will my child be doing?

a.    It depends on the time, but we follow a structured schedule. We keep busy with playing, crafting, and activities throughout the day, plus a quiet time to rest and recharge during the afternoon.

3. Do you provide meals?

a. We offer balanced breakfast, lunch, and dinner options for $5.00 per meal.

b. When you sign your child in, you will mark whether your child brought a meal, or you would like to purchase one.

c.    Snacks and water are provided throughout the day at no additional charge. Feel free to pack additional snacks for your little one.

4.    Who can pick up my child?

a.    ONLY the person(s) listed on the registration sheet may pick up your child.  Authorized pick-up persons will be assigned a secure code. In case of an emergency, please call us.

5.    Who will be caring for my child?

a.    Hi, I’m Mrs. B! I am a certified teacher with over a decade of teaching experience.  I am first-aid and CPR certified, and I know the importance of having a safe place to provide trusted, loving care for your child.

6.    Do you do diaper changes?

a.    YES! Each child’s hygiene is important, so we have regularly scheduled diaper/potty training breaks along with frequent hand washing.

b.    Please provide a diaper bag with diapers, wipes, and extra clothes (including for children who are potty training.) If you forget or run out of diapers, we have extras for $1 each.

7.    What if my child cries?

a.    It’s completely normal for little ones to feel nervous or shed a few tears when they’re in a new environment — and we’re ready for it with open arms and gentle hearts. Your child will be met with patience, kindness, and comfort from the moment they arrive. Most children settle in after just a few minutes of engaging play, cozy snuggles, or distraction with fun activities.

b.    If your child is still feeling sad after about 10–15 minutes, we’ll give you a call to check in. We’ll let you know how they’re doing, and we may ask for your advice or suggestions on what helps comfort them best. You know your child better than anyone, and we’re here to partner with you to make their experience a positive one.

8.    How do naps/quiet time work?

a.    Every day at 1:00 PM, we have a dedicated nap and quiet time to help little bodies and minds rest and recharge. When you drop off your child, you’ll let us know if they typically nap.

b.    Children who do nap will be settled into a quiet, cozy area with individual nap mats, soft blankets, and soothing sounds to help them relax and drift off peacefully.

c.    For older kids or non-nappers, we offer calm, quiet-time activities like books, puzzles, drawing, or a kids movie — giving everyone a chance to rest without pressure to sleep.

9. What measures are in place to keep kids safe and secure?

a.    Safety is a top priority – ALWAYS. , We’ve put careful measures in place to create a secure, nurturing environment where kids can learn, play, and grow with confidence.

b.    Controlled Entry: All doors remain locked during care hours. In order to drop off your child, be sure you have a reservation and all paperwork completed. When you arrive, please ring the bell and wait to be brought into the entrance area. Children are only released to authorized adults listed on their registration form.

c.    Check-In & Check-Out: Every child must be signed in and out by a designated caregiver. ID is required if we haven’t met the pickup person before. Once you arrive, children will take off shoes, label, all items, sign in child(ren) and mark specific instructions for the day. (Naps, meals, allergies, diaper/potty, etc.)

d.    CPR/First Aid Certified Caregiver: All caregivers are certified in pediatric CPR and First Aid, and follow clear procedures in case of illness or injury.

e.    Clean & Sanitized Environment: Toys, surfaces, and shared spaces are cleaned and sanitized daily — and throughout the day as needed.

f.     Supervised at All Times: Children are always within sight and hearing of the caregiver. We maintain a low adult-to-child ratio for more attentive care.

g.    Emergency Preparedness: We have readily available a First Aid kit, fire extinguisher, and Emergency Preparedness Plans including evacuation maps.

10. What should I bring?

a.    A change of clothes, diapers/wipes (if needed), any comfort items your child may want, meals (also available for purchase), sippy cups if desired (we will provide water), nap mat & blanket.

11. What if my child is sick?

a.    For the health and safety of everyone, please keep your child home if they are sick.

12. Are there pets in the home?

a. We currently have two loving, hypoallergenic breed dogs on the premises as part of our home environment. Both dogs are up to date on all required vaccinations. Occasional interaction with the dogs is entirely optional and will always be supervised by a caregiver. Please let us know during enrollment if you prefer your child not have any contact with the dogs. We will make arrangements to ensure that your child has a pet-free experience while in our care.