Privacy Policy for Nepserve Partner

Effective Date: 25 May 2026
Last Updated: 25 May 2026

Privacy Policy

Nepserve Partner ("we," "our," or "us") is committed to protecting the privacy of service providers who use our mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Nepserve Partner app.

By using Nepserve Partner, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you register or use Nepserve Partner, we may collect:

• Full name

• Phone number

• Email address

• Profile photo

• Business or service details

• Address and service area

• Identification documents (if required for verification)

Location Information

Nepserve Partner collects real-time and background location data to:

• Show nearby booking requests

• Match partners with customers in relevant service areas

• Improve service availability and booking accuracy

Location data may be collected even when the app is running in the background if you have granted permission.

Booking and Service Information

We collect information related to:

• Booking requests

• Service details

• Customer interactions

• Booking status updates

• Booking history

• Service completion records

Communication Data

When using the in-app chat feature, we may collect:

• Messages exchanged between partners and customers

• Attachments shared through chat

• Communication timestamps

Device and Usage Information

We may automatically collect:

• Device model

• Operating system version

• App version

• Device identifiers

• IP address

• Crash logs

• App usage analytics

2. How We Use Your Information

We use collected information to:

• Create and manage your partner account

• Provide nearby booking opportunities

• Facilitate communication with customers

• Process and manage bookings

• Send notifications and updates

• Improve app functionality and performance

• Verify partner identities

• Provide customer support

• Prevent fraud, abuse, and unauthorized activities

• Comply with legal obligations

3. Location Data Usage

Location access is a core functionality of Nepserve Partner.

We use location data to:

• Identify nearby customer requests

• Improve booking matching

• Enable location-based services

• Track service areas

You can manage location permissions through your device settings. However, disabling location access may limit certain app features.

4. Notifications

Nepserve Partner may send push notifications regarding:

• New booking requests

• Booking updates

• Customer messages

• Account-related notices

• Service announcements

You may disable notifications through your device settings, although some critical notifications may still be required for app functionality.

5. Data Sharing and Disclosure

We do not sell your personal information.

We may share information with:

Customers

Information necessary to fulfill bookings, including:

• Name

• Profile photo

• Service details

• Contact information (when required)

Service Providers

Third-party vendors who help us operate our services, such as:

• Cloud hosting providers

• Analytics providers

• Notification service providers

• Customer support tools

Legal Requirements

We may disclose information if required by:

• Applicable laws and regulations

• Court orders

• Government authorities

• Legal investigations

6. Data Security

We implement reasonable technical and organizational measures to protect your information against:

• Unauthorized access

• Disclosure

• Alteration

• Loss

• Misuse

While we strive to protect your data, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain booking records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your account and data

• Withdraw certain permissions

• Object to certain data processing activities

To exercise these rights, contact us using the information below.

9. Children's Privacy

Nepserve Partner is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to remove it.

10. Third-Party Services

The app may use third-party services such as analytics, cloud storage, mapping, and notification providers. These services may collect information in accordance with their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the app and updated with a new "Last Updated" date. Continued use of the app after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Nepserve Partner
Email: support@nepserve.com.np