Last Updated: June 7, 2026
Welcome to NEOS Info Hub. This Privacy Policy explains how we collect, use, store, and protect information when you use our Android TV application ("App").
NEOS Info Hub is designed for authorized organizational Android TV displays. The App allows authorized users to sign in, select a display screen, and present approved dashboard content, announcements, media, weather updates, ticker information, and prayer alerts on connected Android TV devices.
We may collect:
Email address entered during login
Password entered during login
Two-factor authentication (2FA) verification code, when required
Login information is transmitted securely to our backend services for authentication purposes. Passwords are not stored by the App after successful authentication.
We may store:
Access tokens
Session expiration information
Two-factor authentication session tokens, when applicable
Login status information
This information is stored securely on the Android TV device to maintain authentication and support session management.
We may store:
Selected screen ID
Selected screen name
Screen API key
This information allows the App to remember which dashboard or display configuration is assigned to the Android TV device.
The App may receive and process:
Dashboard content from backend services
Announcements and alerts
Playlist, ticker, weather, and prayer alert information
Image and video URLs
Cached media files used for improved playback performance
This information is used solely to display authorized content on the Android TV device.
The App may store:
Session cookies
Authentication-related data
Cached dashboard content and media
These items support secure communication, performance optimization, and uninterrupted operation of the App.
The App may use:
Internet access for backend communication
Wake lock functionality to keep the screen active during operation
Android TV launcher integration
Kiosk mode or screen pinning functionality, when enabled by the device administrator
Device administration features, only when configured on managed devices
The App does not request access to:
Camera
Microphone
Contacts
SMS or call logs
Precise location
Personal media libraries
We use information to:
Authenticate users and manage secure sessions
Support two-factor authentication
Allow authorized users to configure Android TV displays
Deliver and display dashboard content
Present announcements, alerts, weather information, ticker updates, and prayer alerts
Play images and videos associated with dashboard content
Cache media files for improved playback performance
Keep display screens active during authorized operation
Support kiosk or managed-device functionality where applicable
Maintain service reliability and security
Detect, prevent, and investigate misuse
Comply with legal obligations
We implement reasonable technical and organizational measures to protect information processed by the App, including:
Secure local storage where supported
Authenticated API requests
Encrypted network communication
Access controls and authorization mechanisms
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
We do not sell, rent, or trade personal information.
Information may be processed or disclosed only when necessary to:
Authenticate users
Deliver dashboard content and services
Operate and maintain backend infrastructure
Provide technical support and security monitoring
Comply with applicable laws, regulations, legal processes, or lawful government requests
Certain information may also be stored locally on Android TV devices, including authentication data, selected display information, cookies, and cached media files.
NEOS Info Hub is intended solely for authorized organizational display purposes.
Users must not use the App or related services to display, distribute, or promote content that is:
Illegal or unlawful
Harmful, abusive, or threatening
Fraudulent or misleading
Offensive, discriminatory, or hateful
In violation of intellectual property rights
Where misuse is reported, detected, or legally required, we may:
Restrict access to services
Remove content
Suspend or terminate accounts
Cooperate with law enforcement authorities
Content reviews are conducted only when necessary for security, compliance, or investigation purposes.
Subject to applicable laws, users may have the right to:
Request access to their information
Request correction of inaccurate information
Request deletion of applicable information
Sign out of the App
Clear App data through Android TV settings
Uninstall the App from the device
Contact us regarding privacy-related concerns
NEOS Info Hub is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
We may update this Privacy Policy from time to time.
Any updates will be reflected by revising the "Last Updated" date at the top of this document. Material changes may also be communicated through the App, email, or other appropriate channels where applicable.
NeosCoder Ltd.
198, Akij House
Bir Uttam Mir Shawkat Sarak
Tejgaon, Dhaka-1208
Bangladesh
Email: neosapp@neoscoder.com
Phone:
+880 1334-762500
+1 (945) 284-8808
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the information above.
By using NEOS Info Hub, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.