REFUND AND EXCHANGE POLICY

OUR COMMITMENT

We prioritize delivering high-quality products to our customers. Therefore, we do not accept returns or exchanges unless the purchased item is defective. If you receive a defective product, please promptly contact us at neoprotos@proton.me, providing details of the product and the observed defect.

DEFECTIVE ITEM

In the case of a defective item, we are committed to addressing the issue promptly. Contact us at neoprotos@proton.me, and we will guide you through the necessary steps to resolve the matter efficiently.

EXCEPTIONNAL CIRCUMSTANCES

If you believe your situation warrants consideration for a refund or exchange under extraordinary circumstances, please reach out to us at neoprotos@proton.me. We understand that unique situations may arise, and we are open to discussing potential resolutions.

CONTACT US

For all matters related to refunds, exchanges, or exceptional circumstances, please contact us at neoprotos@proton.me. Your satisfaction is important to us, and we are here to assist you in any way we can.