Privacy Policy

Last updated: October 30, 2026

This Privacy Policy explains how Quantum Pixels FZE (Company, We, Us, or Our) collects, uses, and discloses your information when you use the Neon Syndicate mobile application (the Service or Application), and outlines your privacy rights under applicable law.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

A. Personal Data Provided by You

While using Neon Syndicate, we may collect personally identifiable information that you voluntarily provide to us, including:

Account Information: Email address, user nickname, avatar preferences, and account credentials created upon registration.

Camera and Photo Library Access: With your explicit permission, we may access your device's camera or photo library to allow you to customize your in-app profile picture or avatar, such as using custom masks or avatars. You can enable or disable this access at any time through your device settings.

B. Usage Data Collected Automatically

When you access the Application via a mobile device, we automatically collect technical diagnostic and usage data, including:

Device details, such as device model, unique device identifiers, operating system type, and version.

IP address and network connection details.

In-app activity data, including feature interactions, game session duration, level and badge progression, and log data.

We use the collected data for the following essential purposes:

To Provide and Maintain the Service: Ensuring core gameplay functionality, syncing your badge and level progress, and managing user account authentication.

To Manage Requests and Purchases: Processing in-app item interactions, managing your requests, and fulfilling contractual obligations.

To Communicate with You: Sending critical security updates, technical notices, and account-related notifications via push notifications or email.

To Improve Our Service: Analyzing aggregated usage trends to optimize game balance, feature adoption, and general user experience.

To Ensure Security: Detecting and preventing technical issues, fraud, or misuse of the Application.

We respect your privacy and will never sell your personal information. We only share data in the following circumstances:

With Service Providers: We may share necessary data with trusted third-party providers who assist us in hosting, analytics, crash reporting, and customer support under strict confidentiality agreements.

Business Transfers: If the Company undergoes a merger, acquisition, asset sale, or restructuring, user data may be transferred as a business asset. You will be notified prior to any such transfer taking effect.

Legal Obligations: We may disclose your information if required by law, subpoena, or valid government or court orders, or when necessary to defend our legal rights and the safety of our users.

We store your Personal Data only as long as necessary to fulfill the purposes set out in this Privacy Policy.

Account Data: Retained for the duration of your active account relationship, and up to 24 months following account closure to handle dispute resolution and post-termination queries.

Usage Logs and Diagnostics: Server logs and usage analytics are retained for up to 24 months for security monitoring and platform troubleshooting.

Data may be retained longer only if strictly required by statutory legal obligations, such as financial and tax compliance.

You have the right to access, update, or request the deletion of your Personal Data held by us.

In-App Management: You can update or amend your account details directly within the Application's settings menu.

Deletion Requests: You can request the permanent deletion of your account and associated personal data at any time by contacting us at colourfulyamunak@gmail.com.

Note: Certain non-identifiable usage statistics or records required for legal compliance may be retained after account deletion.

Your information may be processed and stored on servers located outside of your jurisdiction where data protection laws may differ. We take all reasonable and necessary steps to ensure that your data receives an adequate level of protection wherever it is processed.

Neon Syndicate is not directed to individuals under the age of 16 or the applicable minimum legal age in your jurisdiction. We do not knowingly collect personal information from children. If you become aware that a minor has provided us with personal data without parental consent, please contact us immediately, and we will promptly delete such information.

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the Last updated date at the top of this page, and via an in-app notice or email notification prior to the changes taking effect.

If you have any questions or concerns regarding this Privacy Policy or your data privacy, please contact us:

Company Name: Quantum Pixels FZE

Registered Address: The Zentral FZCO, Zentral Building, Dubai World Trade Centre, Sheikh Zayed Road, Dubai, United Arab Emirates

Email: colourfulyamunak@gmail.com