Effective Date: September 7, 2026
Neo Connect Pro (“Neo Connect Pro” or “the App”) is designed to give users a convenient way to manage VPN-based network connections. We recognize that network privacy is important and have prepared this policy to explain our approach to information handling.
This Privacy Policy applies to information associated with your use of Neo Connect Pro.
It describes:
The types of information that may be processed
The reasons information may be needed
How network connections are handled
When information may be shared
How information is protected and retained
Neo Connect Pro does not require users to provide personal information merely to use its basic connection features.
If you voluntarily contact us for support, information included in your communication, such as your email address and the details you provide about a technical problem, may be used to respond to your request.
We recommend that users avoid including unnecessary sensitive information in support communications.
The App may process limited technical information during normal operation.
Examples include:
Device model
Android version
App version
Connection status
Selected connection location
Network configuration information
Crash details
Performance diagnostics
These details help us understand whether the application is operating correctly and allow us to address technical issues.
When you turn on the VPN function, Neo Connect Pro creates a VPN tunnel using the Android VPN framework and routes applicable network traffic through the selected VPN connection.
The App does not intentionally use this traffic to create a record of the websites you visit or the content of your online communications.
Traffic passing through a VPN server is technically handled by the network infrastructure required to provide the service. For this reason, the operation of the VPN should be understood separately from the collection of personal information by the application itself.
Information handled by Neo Connect Pro may support the following activities:
Service Operation
Maintaining VPN connectivity and managing connection sessions.
Technical Support
Investigating application errors and connection problems.
Security
Identifying unusual technical activity and protecting service infrastructure.
Product Improvement
Understanding general application performance and compatibility.
We do not intentionally use the contents of VPN traffic for targeted advertising.
We do not sell personal information.
Information may be made available to service providers when their assistance is necessary to operate Neo Connect Pro. Examples can include infrastructure, hosting, diagnostics, analytics, or advertising providers.
We may also disclose information if required to do so under applicable law or valid legal process.
Third parties that independently process information are responsible for their own privacy practices.
If Neo Connect Pro contains advertising or measurement technologies, those technologies may collect limited technical information as described in their respective privacy documentation.
Depending on the implementation, this may include an advertising identifier, device information, approximate technical information, or information about interaction with advertisements.
The actual data practices depend on the services integrated into the distributed version of the App.
We use reasonable safeguards intended to protect information from unauthorized access or inappropriate use.
The VPN connection is designed to provide encrypted communication between the device and the VPN endpoint when the VPN is enabled.
Despite these measures, no digital service can provide an absolute guarantee of security.
Information is retained only when there is a reasonable operational, security, support, or legal reason to do so.
Retention periods may vary depending on the type and purpose of the information.
When retention is no longer necessary, information may be deleted or anonymized where appropriate.
Neo Connect Pro does not knowingly collect personal information from children.
If you believe that we may have received personal information from a child, please contact us so that we can investigate and take appropriate steps.
As the App evolves, we may introduce new functions or modify existing services. If these changes affect our privacy practices, this Privacy Policy may be revised accordingly.
The updated version will be published with a new effective date.
If you have questions about this Privacy Policy or Neo Connect Pro, please contact:
Email:martindahwr@gmail.com
App: Neo Connect Pro