Effective Date: [14/01/2025]
[Nelo] ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our e-commerce application ("Nelo").
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number, and delivery address.
- Payment details for transactions, including wallet activity.
Usage Data
- Information about how you use the App, including your order history, subscription preferences, and interaction logs.
Device Information
- Device type, operating system, IP address, and browser type.
Location Data
- Location details if you grant location permissions to improve delivery services and recommendations.
Wallet Data
- Transaction history, wallet balance, and associated activities within the closed wallet system.
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2. How We Use Your Information
We use the collected information for the following purposes:
1. Order Fulfillment:
- Process and deliver your vegetable orders and subscriptions.
2. Wallet Management:
- Enable wallet functionalities, including adding balance, checking transactions, and processing payments.
3. Service Improvement:
- Optimize your experience by personalizing recommendations and enhancing the App's performance.
4. Subscription Management:
- Manage and process your recurring subscriptions.
5. Customer Support:
- Address your inquiries, complaints, and requests efficiently.
6. Marketing and Promotions:
- Send promotional messages, special offers, and updates with your consent.
7. Security and Fraud Prevention:
- Protect your data and ensure secure transactions within the App.
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3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data in the following cases:
- With Service Providers: For delivery, payment processing, or marketing assistance.
- For Legal Compliance: To comply with legal obligations or respond to lawful requests.
- With Your Consent: When you explicitly agree to share your information with third parties.
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4. Data Security
We implement strong security measures to protect your data. However, no method of transmission or storage is completely secure. We encourage you to take precautions, such as safeguarding your login credentials.
5. Your Choices
You have the following rights:
- Access and Update: Review and update your personal information in the App.
- Delete Your Data : Request deletion of your account and associated data.
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6. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children.
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7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the "Effective Date" will be updated. Continued use of the App after updates constitutes your acceptance of the revised policy.
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8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [support@nelo.co.in]