Hello,

I'm Nelly Zerah, an Administrative Assistant.

ABOUT ME

I am a professional administrative with versatile skills encompassing freelance transcription, virtual assistant, writing, and graphic design. My commitment to excellence and continuous learning has been the hallmark of my career. As an administrative assistant, I draw from my background in the secretariat, which is equipped with knowledge and skills in administration, office management, and business operations. This day-to-day task has improved my communication skills, customer relationships, and office management, throughout my career I have used several systems not limited to Microsoft Office, QuickBooks, Adobe Suite, Calendly, emails, and meta suite which puts me in a more profitable position for an administrative job.

MY PROFESSIONS

Social Media Management

Administrative Support

Customer Service Support

Email Marketing

Graphic Design

Financial Management

Services Offered

Administrative support

Effectively manage administrative task such as email and calendar management, data entry, document organization, scheduling appointment and general correspondence.

Bring organization and streamline processes to enhance productivity.

Social media management

Develop and execute social media strategies, create engaging content, schedule post and promotions, monitor platforms, interact with follows and analyze performance, increase brand visibility, engagement and reach the target audience.

Customer service support

Handle customer enquiries, provide prompt and helpful responses via emails or social media platforms.

Ensure customer satisfaction, resolve issues and maintain positive relationship with client.

Email marketing

Design and implement effective email marketing campaigns using platform like mail chip or constant contact

Create engaging email content, segments the audience, monitor open and click through rate and track campaign performance

Financial management

Provide right bookkeeping services, including managing invoices and quotations, tracking expenses, reconciling accounts and generating financial reports.
Ensure accurate financial records and support sound financial decision making.

Graphics designs