I respond to customer inquiries via Zendesk, live chat, and phone, offering guidance and troubleshooting for product-related issues. I assist customers in making informed purchasing decisions through Zuora and identify upsell opportunities using Salesforce. Efficiently manage and collaborate with cross-functional teams for escalation complaints through Jira. Additionally, I contribute to our Help Center by crafting informative articles.

I meticulously process all orders using SAP, ensuring accuracy and compliance with company policies. I work collaboratively with Sales Representatives and the Supply Chain department to deliver exceptional customer service and resolve complaints promptly. By managing incoming calls and emails, I build strong relationships with key customers, while also effectively collaborating with other departments to address and close complaints.

I perform routine inbound and outbound call center tasks, adhering to established guidelines to meet Key Performance Indicators (KPIs). I provide customers with essential information related to our products and services, including benefits and claims. Additionally, I ensure the CRM database is up-to-date by gathering and updating customer information during interactions.