PRIVACY POLICY
Neighborhood Hero LLC
Last Updated: March 2026
Neighborhood Hero LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
1. INFORMATION WE COLLECT
We collect information that you provide directly to us when you:
• Contact us via phone, email, or our website
• Request a service quote or consultation
• Schedule services with us
• Interact with us on social media
• Provide feedback or reviews
Types of information we may collect include:
• Contact Information: Name, email address, phone number, and property address
• Service Information: Property details, service requests, scheduling preferences, and service history
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communication Records: Correspondence via email, phone, or text message
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Provide, maintain, and improve our services
• Schedule and complete service appointments
• Communicate with you about your service requests
• Send service reminders and updates
• Process payments and send invoices
• Respond to your questions and provide customer support
• Send promotional materials (only with your consent)
• Improve our business operations and customer experience
3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
• Service Providers: With trusted third-party vendors who help us operate our business (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, sale, or transfer of our business assets
4. DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. THIRD-PARTY SERVICES
Our website and services may use third-party tools, including:
• Google Sites: Our website is hosted on Google Sites, which may collect usage data
• Google Analytics: To understand how visitors use our website
• Instagram: We maintain a presence on Instagram where interactions are governed by Instagram's privacy policy
• Email Services: We use Gmail for email communications
These services have their own privacy policies, and we encourage you to review them.
6. YOUR RIGHTS AND CHOICES
You have the right to:
• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request that we limit how we use your information
7. MARKETING COMMUNICATIONS
If you opt in to receive promotional emails or text messages from us, you may opt out at any time by:
• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to text messages
• Contacting us directly using the information below
8. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Neighborhood Hero LLC
Email: neighborhoodhero786@gmail.com
Phone: (972) 603-6284
11. CALIFORNIA RESIDENTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (we do not sell personal information).
12. DATA RETENTION
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and communication history are typically retained for business and legal purposes.
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Neighborhood Hero LLC
Locally owned & community driven | Founded by UNT alumni
Serving our community with reliable, honest, and professional service