2021 Conference is Feb 23-25. Click for more details!
Questions? Patterns. Answers? by Miguel Figueroa
Slides
Effective Chat Reference Referral Strategies: Building Bridges to Subject Specialists
To Chat or Not to Chat? Why Patrons Do/Don’t Use Ask a Librarian
Answers to participant questions
Small but Mighty: Recognizing, Reveling, and Reflecting on Teachable Moments in Virtual Reference
Supporting a Patron in Crisis
Handout
Incorporating Emerging Technology in VR
Immersive Spaces for Virtual Reference: Potential Uses of Emerging Virtual Reality and 360 Annotation Software for Extending Library Instruction and Resource Access in Virtual Reference Services
Blink and You’ll Miss It: The Trials and Tribulations of Providing Virtual Reference on Snapchat
Invitation to Chat: Going from Passive to Proactive Chat Reference at Syracuse University Libraries
Communication Strategies and Best Practices
How Important is Communication Style in Chat Reference?
CAT in the Chat: Communication Accommodation Theory and Virtual Reference
Improving Chat Reference Best Practices Documentation and Communication
Supporting Yourself and Others in a Virtual World
"You've Come to the Right Place!" Assisting Other Libraries' Patrons
Remote Access: Alleviating Social Isolation for Older Adults
Caring for Yourself in Virtual Reference
Virtual Reference Services in Academic Libraries
Ask a Student: Virtual Reference for Students, by Students
Online Services for Unaffiliated Patrons: What Can Academic Libraries Offer?
Qualitative Evaluation of Chat Reference Service Quality of Librarians and Undergraduate Student Workers: A Case Study