In today’s highly competitive marketing landscape, customers are selective and customer loyalty seems to be a thing of the past. Today’s customers need consistent customer experience across multiple touch points. Furthermore, statistics also suggest that 86% of customers are willing to pay more for a better customer experience. In order to meet the rising expectations of the customers, organizations leverage Customer Relationship Management (CRM) Software. This technological tool supports customer centric strategies, enabling organizations to better understand customer needs while delivering personalized experiences based on their buying preferences and behavior. One such cloud-based CRM solution is Microsoft Dynamics 365 Sales.
Deliver Personalized Experiences leveraging built-in business intelligence
Microsoft Dynamics 365 for Sales comes with the powerful built-in intelligence that delivers actionable insights, enabling your sales teams to close more deals, faster. By better understanding your customers’ needs, your sales people can deliver awesome customer experience and personal attention to foster lasting relationships. With social intelligence, they can easily understand the sentiments of the customers while identifying potential competitive threats.
Foster relationships with personal engagement
Dynamics 365 for Sales enables salespeople to target right leads, contacts, and opportunities in their pipeline based on embedded intelligence. Enable your sales team to find opportunities and nurture relationships by gaining useful insights while engaging in meaningful conversations. Contextual insights help to close more deals, faster.
Boost productivity and increase revenue
With Dynamics 365 Sales (CRM), organizations enable their sales people to work virtually anywhere on any device with real time visibility to track leads, view customer info, and open support cases. Seamless integration with familiar productivity tools such as Outlook and Skype helps sales teams to easily perform routine activities, like planning their day, reviewing customer information, scheduling meetings and holding online meetings.
Accelerate sales performance
Set up goals, gain real time visibility to sales performance and monitor results to achieve your business goals. Motivate and energize your team by providing timely feedback and coaching. Use real-time insight and analytics to investigate deviations from plan and take corrective action. Equip your team with correct information using dashboards, contextual charts, and Power BI.
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