How can I help?

Every organization is different, so I scope each project with you and quote it once I understand what you need. I'm taking on a small number of projects right now.

Audience Insight

I help you learn what your supporters or customers think and need, through surveys, interviews and a look at how similar organizations present themselves. If you’d like to run your own study, I can also prepare and send out the survey. Then I turn what we learn into plain-language findings and clear recommendations for what content to produce.

You get a short report on what your audience told us and how similar organizations present themselves, plus messaging recommendations you can use right away.

Good for teams planning a campaign, newsletter or website, taking a fresh look at their message, or working out how to stand out.

Content

Stories, case studies, reports, newsletters and email flows, written from what your audience told us. I can plan your content strategy and map the customer journey to show where each message belongs, create thought leadership content, and repurpose one piece into several, such as a blog post or case study into social posts and emails. I can also support social media and paid campaigns as part of a larger project.

You get a plan for what to publish and when, finished pieces to publish and repurpose, and guidance on how to measure what’s working.

Good for organizations that don’t have time to develop content, want to highlight their members, funders or customers, or are looking to build out their thought leadership.

Websites

Website review

I review your website’s key pages for clarity, navigation, calls to action and mobile use, check your content for SEO and basic accessibility, and give you a short report with the biggest problems ranked and clear fixes. If it helps, I can also test the fixes with real visitors.

You get a plain-language report and quick wins you can act on.

Good for organizations planning a website refresh, or wondering why their site isn’t getting results.

Website management

I update your web content, write copy that’s easy to find in search, and handle routine upkeep such as updates and backups. For technical work like custom development or migrations, I’ll bring in a trusted developer and manage the project for you.

You get a website that is clear, current and easy to use.

Good for non-profits and small teams without a communications staff member.

Some examples of my work

Real examples, each with the problem, what I did and what changed.

See my work

Have a project in mind?

Tell me what you need and we can talk it through together.

Get in touch

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