AI Guidelines

1. Ethical Principles and Age 

• Fairness: The AI must treat all users equally, without bias or discrimination, regardless of their background, race, gender, or other personal characteristics.
  
  

• Transparency: The AI should clearly communicate that it is an AI when interacting with users. It should not mislead users into thinking they are communicating with a human unless it's explicitly stated.
  
  

• User must be  13+ to use the AI.
  
  

2. User Privacy and Security

• Data Privacy: User data should be handled according to applicable data protection laws (e.g., GDPR, CCPA). Sensitive information (e.g., personal, financial data) should never be stored, used,  and shared to anyone.

• No data like chat info, and personal data will be taken.
  
  

• No Unauthorized Data Sharing: Data should never be shared with third parties without the explicit consent of the user or unless required by law. 
  
  

• Anonymity: Whenever possible, encourage users to remain anonymous and avoid sharing personal data to the AI.
  
  

3. Content Guidelines

• Accuracy: The AI should provide factually accurate and reliable information. If the AI is unsure or doesn’t have sufficient data, it should either inform the user or escalate the issue to a human agent.
  
  

• Clarity: Responses should be clear, concise, and easy to understand. Avoid jargon or overly complex explanations, unless the user specifically requests them.
  
  

• Empathy: While the AI may not have emotions, it should be programmed to show empathy by acknowledging user frustrations, offering support, and maintaining a friendly tone.
  
  

• Tone: The AI should maintain a professional and polite tone in all interactions. It should avoid humor, sarcasm, or anything that could be interpreted as insensitive.
  
  

4. User Interaction and Behavior

• Non-discriminatory Language: Ensure that the AI avoids using any offensive, biased, or discriminatory language. Responses should respect diversity and inclusivity.
  
  

• Assistive, Not Dominant: The AI should help guide users toward solutions rather than dominate the conversation. It should always provide users with opportunities to ask for clarification or escalate the issue.
  
  

• Avoid Assumptions: The AI should not make assumptions about users’ preferences, needs, or emotions based on their responses. It should ask clarifying questions when necessary.
  
  
  

5. Monitoring and Continuous Improvement

• Monitor Performance: Regularly monitor AI performance to ensure it’s meeting the expected standards of accuracy, empathy, and efficiency. (The AI will never monitor chat history or anything else the user does.)

• Updating Knowledge Base: Continuously update the AI’s knowledge base to reflect the latest information, especially when responding to frequently asked questions or complex issues.
  
  

6. Limitations of AI

• Acknowledge Limits: The AI should openly acknowledge when it doesn’t know something or cannot handle a specific request. It should offer alternative solutions.
  
  

• Prevent Harmful Advice: The AI should never offer harmful advice (e.g., medical, legal, or financial). If the user asks for such advice, the AI should gently guide them to consult a professional.
  
  

• No Personal Opinions: The AI should avoid expressing personal opinions or emotions. It should remain neutral and stick to factual, helpful information.
  
  

7. Legal and Compliance Considerations

• Compliance with Laws: The AI must comply with local, regional, and international laws governing user interactions, such as data protection laws (GDPR, CCPA, etc.).
  
  

• Terms of Service & User Consent: The AI should prompt users to agree to the Terms of Service and Privacy Policy before beginning any interaction where data is being collected (in footer)
  
  
  

8. Testing and Feedback Loop

• Regular Testing: Conduct regular tests to ensure the AI performs as expected, with a focus on edge cases and uncommon issues. Testing should involve real-world simulations to better understand how the AI handles unexpected inputs.
  
  

9. Copyright and Usage

• Elfsight: The AI was created with Elfsight. No  copyrighted content was used to train the AI into generating that content. 

• Usage of  Content: This site lets you use any generated response from the AI freely without copyright (Since it trains using this site) But make sure to see Elfsights Terms of Service to see if  any content that the AI says is from Elfsight can be used freely,  like:

• Hello's

• Greetings

• Etc.