I don't just answer tickets, I fix the conditions that create them. With 4+ years building support infrastructure across fintech, logistics, SaaS, and e-commerce, I turn operational chaos into repeatable, measurable, human-centered systems. 

Structural thinker. Process builder.

My name is Naomi Uduak Peters, and I work at the intersection of customer experience and operational design. Most support professionals react to problems, I architect the systems that prevent them.

Whether it's a CRM that hasn't been properly configured, an onboarding flow with three unnecessary steps, or a team handling the same escalation manually every week, I identify the structural gap and build toward it. Methodically. With tools that scale.

I've done this across industries: fintech payment operations, logistics, telehealth, and e-commerce. Every environment is different. The thinking is the same: find the friction, remove it, document it, automate it.

Outside the technical side, I'm deeply committed to the human element, empathetic communication, clear escalation paths, and customer experiences that leave people feeling genuinely supported, not processed.