# NailMirror Support
**NailMirror: AI Nail Try On** — try any nail design on your own hand before you book.
Last updated: 20 September 2026 · App version 1.0.3
## Contact us
Email: **garoono.digital@gmail.com**
We read every message and reply within 2 business days.
To get a fast, useful answer, please include:
- Your device and OS version (e.g. iPhone 14, iOS 18.2 / Pixel 7, Android 15)
- Your app version — find it in **Settings → About → App Version**
- The email address you signed in with
- What you were doing when it went wrong, and roughly when
- A screenshot, if you have one
If your question is about a purchase, please also include the store receipt or order
number from Apple or Google.
## Getting started
NailMirror puts real nail designs on **your** hand — your skin tone, your nail shape.
Three steps:
1. **Snap your hand.** Take a photo of your hand, or pick one from your gallery.
2. **Pick a design.** Choose from 110+ curated designs in the Trends tab, upload a nail
inspo photo you saved from Pinterest or Instagram, or just describe the look you want
in words.
3. **Generate.** Tap Generate and wait about 15–25 seconds. Your result appears with your
original photo, so you can compare before and after.
The app has four tabs: **Try On**, **Trends**, **My Nails** (your saved looks) and
**Settings**.
## Getting the best results
The quality of your result depends almost entirely on your hand photo.
**Do:**
- Use bright, even light — daylight near a window is ideal
- Fill most of the frame with one hand, nails clearly visible
- Use bare or lightly polished nails; existing dark polish or long extensions can confuse the AI
- Hold your hand still and keep it in focus
- Use a plain background
**Avoid:**
- Dim light, heavy shadows or strong coloured lighting
- Blurry or motion-shaky photos
- Both hands, partially cropped fingers, or nails hidden behind objects
- Heavy filters or beauty modes
**If you're uploading your own inspo photo:** use the **Extract Design** option when your
image is a screenshot, has a hand in it, or has a busy background. It isolates just the
nail design, which gives noticeably better results. Only choose **Continue** if your image
is already a clean design on a plain background.
**If you're describing a design in words:** be specific about base colour, finish and
detail — "black cherry base with tiny glossy red petals on the accent nails" works far
better than "cute nails".
## Credits
**1 credit = 1 generation.** Every try-on you generate costs one credit.
How you get credits:
- **Free credits when you sign up.**
- **A free credit each day.** Your daily credit is added when you open the app on a new
day *and your balance is at zero* — credits don't pile up while you still have some left.
- **Credit packs.** Buy 15, 50, 100 or 500 credits as a one-time purchase. Credits from
packs never expire.
- **NailMirror Pro.** Pro includes a monthly credit allowance plus bonus daily credits when
you run out.
**If a generation fails, your credit is refunded automatically.** The credit is only taken
on the server at the moment generation runs, and it's put straight back if anything goes
wrong — you should never lose a credit to a failed try-on. If you think you have, email us
with the approximate time and we'll check and correct it.
Your current balance is shown in **Settings** and on the Try On screen.
## NailMirror Pro
Pro unlocks:
- Premium (PRO-badged) nail designs
- Watermark-free exports
- A monthly credit allowance plus bonus daily credits
- Support for continued development
Pro is available as a **weekly, monthly or yearly** auto-renewing subscription. Exact
prices are shown in the app in your local currency — that's always the authoritative price.
**Auto-renewal:** subscriptions renew automatically unless you cancel at least 24 hours
before the end of the current period. You are charged through your Apple ID or Google Play
account.
### Cancel or manage your subscription
Cancelling is done in the store, not inside NailMirror.
**iPhone / iPad:**
Open the **Settings** app → tap your name at the top → **Subscriptions** → **NailMirror** →
**Cancel Subscription**.
**Android:**
Open the **Play Store** → tap your profile icon → **Payments & subscriptions** →
**Subscriptions** → **NailMirror** → **Cancel subscription**.
Cancelling stops future charges. You keep Pro access until the end of the period you've
already paid for.
### Restore a purchase
Changed phone, reinstalled the app, or Pro isn't showing?
1. Make sure you're signed in to NailMirror with the **same account** you used to purchase
2. Make sure your device is signed in to the **same Apple ID or Google account** that made
the purchase
3. Open **Settings → Manage subscription** and tap **Restore Purchases**
If Pro still doesn't appear after a minute, close and reopen the app. If it's still
missing, email us with your store receipt.
## Billing and refunds
Purchases are processed by Apple and Google, not by us — so refunds are handled by them.
**Apple (iPhone / iPad):** go to **reportaproblem.apple.com**, sign in with your Apple ID,
find the NailMirror purchase and request a refund.
**Google Play (Android):** go to **play.google.com/store/account/orderhistory**, find the
NailMirror purchase and select **Report a problem**. Refunds requested within 48 hours of
purchase are often handled automatically.
If your purchase went through but the credits or Pro status never arrived, don't request a
refund straight away — email us first with the receipt and we'll fix the account directly,
usually the same day.
## Saving and sharing your looks
- **Save.** Saves the result to your device's photo gallery. The first save asks for
permission to add photos.
- **Share.** Shares your result to any app — messages, Instagram, WhatsApp.
- **Send to nail tech.** Sends your result *together with the design reference*, so your
nail technician can see exactly what you want and what it should look like on your hands.
- **My Nails.** Every result is kept in your private gallery in the My Nails tab. Tap and
hold a look to delete it.
**Watermarks:** results shared or saved on the free plan carry a small "made with
NailMirror" mark. NailMirror Pro removes it.
---
## Account and privacy
**Signing in.** You can sign in with Google, with Apple, or with an email address and
password. An account is required so your credits, purchases and saved looks follow you
across devices.
**Your photos.** Your hand photo and any inspo photo you upload are sent securely to our
servers to generate your try-on, and your results are stored in your own private gallery.
Your looks are private to your account — nothing is posted publicly, and nothing is shared
with anyone unless you share it yourself.
**Permissions we ask for:**
- **Camera** — to take a photo of your hand
- **Photos** — to choose an existing photo of your hand or a nail design
- **Add to photos** — to save your generated results to your gallery
You can change your mind about any of these in your device settings.
### Delete your account and data
Open **Settings → Delete your account & data**.
This permanently deletes your NailMirror account, your saved looks and generated images,
and your profile data — including any remaining credits. It cannot be undone, and credits
or Pro time are not refunded on deletion.
**Important:** deleting your account does **not** cancel an active subscription. Cancel it
first in the App Store or Play Store (see above), otherwise you'll keep being charged.
If deletion fails with an error, sign out, sign back in and try again — the store needs a
recent sign-in to authorise it. If it still fails, email us and we'll delete it for you.
Full details: [Privacy Policy URL] · [Terms of Service URL]
## Troubleshooting
**"Generation Failed"**
Your credit has already been refunded automatically. Check your internet connection and try
again. If it keeps failing, try a different hand photo — very dark, blurry or heavily
cropped photos are the most common cause.
**The result doesn't look like my hand**
Retake your hand photo in brighter, more even light, closer to the camera, with all nails
visible and in focus. See "Getting the best results" above.
**The design came out wrong or different from my inspo photo**
If you uploaded your own inspo image, use **Extract Design** rather than Continue — it
removes the background and any other hand from the reference, which dramatically improves
accuracy. Screenshots from Pinterest and Instagram almost always need it.
**Generation is taking a long time**
A try-on normally takes 15–25 seconds. On a slow connection it can take longer. If it's
been more than a couple of minutes, close and reopen the app — if the credit was taken and
nothing was produced, it will have been refunded.
**I bought credits but my balance didn't change**
Reopen the app first; the balance syncs shortly after purchase. If it still hasn't updated
after a few minutes, go to **Settings → Manage subscription → Restore Purchases**. Still
nothing? Email us your receipt and we'll add them manually.
**I subscribed to Pro but the app still shows Free**
Confirm you're signed in with the same NailMirror account and the same store account you
purchased with, then use **Restore Purchases**. Pro status can take a moment to propagate
after purchase.
**The store or paywall won't load**
This is usually a connection problem or a temporary store outage. Check your connection,
then try again in a few minutes.
**I can't sign in**
Check your connection, then try again. If you signed up with Google or Apple, use the same
button you originally used — signing in with a different provider creates a separate
account with separate credits.
**The app is in the wrong language**
Go to **Settings → Language** and pick from the 9 supported languages.
**The app crashes or freezes**
Force-close and reopen it, then check for an app update in your store. If it persists,
email us your device model, OS version and app version.
## Frequently asked questions
**Do I need to sign up to use NailMirror?**
Yes — an account keeps your credits, purchases and saved looks safe and available on any
device you sign in to.
**Is NailMirror free?**
Yes, with free credits when you sign up and a free credit each day once your balance runs
out. Credit packs and NailMirror Pro are optional.
**Do credits expire?**
No. Credits you've bought stay on your account until you use them.
**Do I need a subscription to buy credits?**
No. Credit packs are one-time purchases and work on the free plan.
**Can I use a photo of someone else's hand?**
Technically yes, but please only use photos you have the right to use and permission to
upload.
**Will the design look exactly like this at the salon?**
NailMirror gives you a realistic preview, not a guarantee. Final results depend on your nail
technician, your natural nail length and shape, and the products used. Use "Send to nail
tech" so they can see exactly what you're going for.
**Does it work with short nails? Long nails? Any skin tone?**
Yes. NailMirror works with your nails exactly as they are — that's the whole point.
**Can I use it without an internet connection?**
No. Generating a try-on requires a connection, since the work happens on our servers.
**How many designs are there?**
110+ curated designs across chrome, french, aura, cat-eye, glazed donut, 3D jelly, velvet,
seasonal and classic categories, with new drops added regularly. You can also upload any
inspo photo or describe a design in your own words.
**Do you use my photos to train AI?**
No. Your photos are used to generate your try-on and to store your results in your private
gallery.
**Can I get my money back?**
Refunds are handled by Apple and Google — see "Billing and refunds" above. If something
went wrong on our side, email us first and we'll usually fix it faster than a refund.
## Still stuck?
Email **garoono.digital@gmail.com** with your device, app version and a screenshot, and
we'll get back to you within 2 business days.
NailMirror is made by Garoono