Game service terms and conditions

Game service terms and conditions

Article 1 (Purpose)

The purpose of this agreement is to determine the rights, obligations, and other necessary matters between the company and users in relation to the use of game services provided by Naviya Studio (hereinafter referred to as "Company").

Article 2 (Definition of Terms)

① The terms used in this Agreement are defined as follows:

1. The term "company" means a business operator that provides services through mobile devices.

2. The term "member" means a person who enters into a contract of use in accordance with these terms and conditions and uses the services provided by the company.

3. The term "temporary member" means a person who provides only some information and uses only some of the services provided by the company.

4. The term "mobile device" means a device that can be used by downloading or installing content, such as a mobile phone, smartphone, PDA, tablet, etc.

5. The term "account information" means information provided by members, such as member number, external account information, device information, nickname, profile picture, friend list, etc., game usage information (character information, item, level, etc.), payment information, etc.

6. The term "content" means an item, etc. made available to the company in the service.

7. "Open Market" means an e-commerce environment built to install and pay for game content on mobile devices.

8. The term "application" means any program that is downloaded or installed via a mobile device to use the services provided by the company.

9. The term "game service" means a game played by a member on a mobile device and an incidental service provided by the company.

10. The term "App Store Business Operator" means an open market operator that allows applications provided by the company to be downloaded and in-app payments.

② Except as provided for in paragraph 1 of this Article, the definitions of terms used in these Terms and Conditions are governed by the relevant statutes and policies for each service, and those not otherwise are generally customary.

Article 3 (Provision of Company Information, etc.) The company shall post the following matters on the company's website or make it easy for users to understand them through the connection screen in the application. However, these terms and conditions and personal information processing policies can be viewed by the user through the connection screen.

1. Name of trade name and representative

2. The address of the business office (including the address of the place where the member can handle the complaint)

3. Phone number and e-mail address

4. Business registration number

5. Mail order business report number

6. Personal Information Processing Policy

7. Terms and Conditions of Service

Article 4 (Effect and Change of Terms)

① The company's terms and conditions take effect by posting them on the company's website or notifying users through a link screen within the application.

② When the company revises the terms and conditions, it shall specify the date of application, details of revision, and reasons for revision, and shall post them on the company's website at least 7 days before the application date or notify the members through a link screen within the application. However, if the changed content is unfavorable to the member or a significant change in matters, the member shall be notified in the same manner as the text and notified in the manner of Article 27 (1) before the application date. In this case, the contents before and after the revision are clearly compared and displayed for members to understand.

③ Users may not agree to the terms and conditions that change, and if they do not agree to the terms and conditions that change, they may discontinue using the service and withdraw from the service. However, if the user does not explicitly express his/her intention to the company until the date of application of the changed terms and conditions, or if the user continues to use the service after the date of application of the changed terms and conditions, he/she agrees to the changed terms and conditions.

Article 5 (Conclusion and Application of Use Contract)

① The use contract is concluded when a person who intends to become a member (hereinafter referred to as "subscription applicant") agrees to the contents of these terms and conditions, applies for service use, and the company approves the application.

② In principle, the company accepts the application of the applicant. However, the company may refuse to accept any of the following applications for use.

1. Where the contents of the application for use are falsely stated or the requirements for the application for use are not met;

2. If the company uses the service in an unusual or indirect manner in a country where it has not provided the service;

3. Where an application is filed for the purpose of performing an act prohibited by relevant statutes, such as the Game Industry Promotion Act;

4. Where an application is made for the purpose of hindering the well-being and order of society or the good and good manners;

5. Where a person intends to use a game service for illegal purposes;

6. Where a person intends to use a game service for the purpose of pursuing profit;

7. Where the consent is deemed inappropriate for any other reason equivalent to each subparagraph;

③ In any of the following cases, the company may withhold its consent until the grounds are resolved:

1. If the company is unable to afford facilities, is unable to support a particular mobile device, or has technical difficulties

2. In case of service failure or service fee or payment method failure;

3. Where it is deemed difficult to accept the application for use due to other reasons equivalent to each subparagraph;

Article 6 (Non-Terms) The matters not prescribed in these Terms and Conditions shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms, the Game Industry Promotion, the Act on Promotion of Information and Communication Network, and the Content Industry Promotion Act.

Article 7 (Protection and use of personal information)

① The company shall endeavor to protect the personal information of members as prescribed by relevant laws and regulations, and the protection and use of personal information shall be in accordance with the relevant laws and the company's personal information processing policy. However, the company's personal information processing policy does not apply to linked services other than those provided by the company.

② Depending on the characteristics of the service, the contents of introducing yourself, such as nicknames, character photos, and status information that are not related to the member's personal information, may be disclosed.

③ The company does not provide the member's personal information to others without his/her consent, except at the request of the relevant state agency, etc. under the relevant laws and regulations.

④ The company is not responsible for damages caused by leakage of personal information due to reasons attributable to the member.

Article 8 (Company's Obligations)

① The company faithfully complies with the relevant laws and regulations, the exercise of rights and obligations prescribed in these terms and conditions, and the performance of obligations in good faith.

② The company shall have a security system to protect personal information (including credit information) so that members can use the service safely, and shall disclose and comply with the personal information processing policy. The company shall not disclose or provide the member's personal information to a third party, except as prescribed in these terms and conditions and the personal information processing policy.

③ In order to provide continuous and stable service, the company will do its best to repair or repair facilities without delay unless there are unavoidable reasons such as natural disasters, emergencies, or failures or defects that cannot be solved by current technology.

Article 9 (Obligation of Members)

① A member shall not engage in any of the following acts in relation to the use of services provided by the company:

1. Fake information is stated when a user inquires, requests for restoration and refund of paid contents, or changes in member information

2. The act of trading or donating or using cyber assets (ID, characters, items, game money, etc.) through services or abnormal methods not provided by the company

3. Pretending to be an employee or operator of the company, posting or sending mail using the name of another person, pretending to be another person, or falsely specifying a relationship with another person

4. Purchase of paid content by stealing credit cards, wired/wireless phones, bank accounts, etc. of others, and fraudulent use of IDs and passwords of other members;

5. Collection, storage, posting, or dissemination of personal information of other members without permission;

6. Unhealthy use of services such as gambling or inducing gambling, exchanging obscene and vulgar information or linking pornographic sites, or transmitting or distributing photos or videos to others that cause shame, disgust, or fear;

7. Unauthorized use of services for profit, sales, advertising, public relations, political activities, election campaigns, etc

8. Unauthorized reproduction, distribution, encouragement, or commercial use of information obtained using the company's services; or exploitation of known or unknown bugs;

9. The act of deceiving others to gain benefits, and the act of causing damage to others in connection with the use of the company's services

10. Infringement of intellectual property or portrait rights of a company or another person, defaming or damaging the reputation of another person;

11. Intentionally transmitting, publishing, distributing, or using information (computer programs) prohibited from being transmitted or published by law, viruses, computer codes, files, etc. designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment

12. Changing applications, adding or inserting other programs into the application, hacking or reverse-designing servers, leaking or changing source code or application data, building separate servers, or arbitrarily changing parts of the website to impersonate the company

Article 13 (Collection of Information, etc.)

① The company can store and store chat contents between members, and only the company holds this information. The company may access this information only if it is authorized under laws and regulations for dispute settlement, handling complaints, or maintaining game order among its members.

② If the company or a third party reads the chat information in accordance with paragraph (1), the company notifies the member of the reason and scope of the reading in advance. However, if this information is required to be viewed in connection with the investigation, processing, and confirmation of prohibited acts under Article 10 (1), or the remedy for damage caused by such acts, it may be notified afterwards.

③ In order to smoothly and stably operate the service and improve the quality of the service, the company may collect and utilize the member's mobile device information (setting, specification, operating system, version, etc.) excluding the member's personal information.

④ The company may request additional information from members for the purpose of improving the service and introducing services to members. The member may accept or decline this request, and if the company makes this request, the member will also be notified that he may decline this request.

Article 14 (Provision of Advertising)

① The company may place advertisements within the game service in connection with the operation of the service. In addition, only members who agree to receive can send advertising information through e-mail, text service (LMS/SMS), and push notification. In this case, the member may refuse to receive it at any time, and the company does not send advertising information when the member refuses to receive it.

② It can be connected to advertisements or services provided by others through banners or links among the services provided by the company.

③ When connected to advertisements or services provided by others pursuant to paragraph (2), the company does not guarantee reliability, stability, etc. because the service provided in the area is not the company's service area, and the company is not responsible for any damage to the members.

Article 15 (Vesting of Copyright, etc.)

① Copyright and other intellectual property rights for content within the game service produced by the company belong to the company.

② Members include reproduction and transmission of information attributed to the company or provider without prior consent from the company or provider (editing, publication, performance, distribution, broadcasting, secondary work, etc.). The following) shall not be used for profit or used by others.

③ Members allow the Company to use communications, images, sounds, and all materials and information (hereinafter referred to as "user content") including dialogue text shown in the game or uploaded or transmitted by members or other users through the game application or game service, in the following ways and conditions:

1. Using the user's content, changing the editing format, and other modifications (available in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, secondary work creation, and no restrictions on the duration and region)

2. Do not sell, lend, or transfer user content for transaction purposes without prior consent of the user who produced the user content

④ The company does not use the user content of members who are not shown in the game and are not integrated with the game service (e.g., posts on general bulletin boards) without the explicit consent of members, and members may delete such user content at any time.

⑤ If the company deems that a post in the service posted or registered by a member falls under an act of prohibition under Article 10 (1), it may delete, move, or refuse to register it without prior notice.

⑥ Members whose legal interests are violated by information posted on the company's bulletin board may request the company to delete the information or publish the contents of the rebuttal. In this case, the company will promptly take the necessary action and notify the applicant of it.

⑦ This section is valid while the company operates the game service and will continue to apply after membership withdrawal.

Article 16 (Purchase, use period and use of paid content)

① Paid content purchased by members within the game service is only available on mobile devices that have downloaded or installed the application.

② The period of use of paid content purchased by members depends on the period specified at the time of purchase. However, if the service is suspended pursuant to Article 13 (2), the period of use of paid content without a fixed period shall be until the date of suspension of the service announced when the service is announced.

Article 17 (In-App payment)

① The application includes an In-App payment function for the purchase of paid content.

② Members shall prevent third-party In-App payments by using the password setting function of the device, the password setting function provided by the app store operator and/or mobile carrier.

③ The company shall not bear any responsibility for third-party In-App payments caused by members not using In-App payment prevention functions or exposing passwords due to user carelessness.

④ If a member subscribes to the mobile carrier's youth plan, the contents of the payment of In-App at the terminal are considered to have the consent of the legal representative.

⑤ We are responsible for faithfully paying the member in-app payment.

⑥ The payment limit may be assigned or adjusted for each payment method according to the company's policy and the policies and policies of the payment company (mobile carrier, app store operator, etc.).

Article 18 (Restriction on the use of services to members)

① A member shall not violate the obligation of a member under Article 9, and in such acts, the company may take measures to restrict the use of services, delete related information (text, photos, videos, etc.) and other measures: The specific reasons and procedures for restricting use shall be determined by the operation policy of individual games in accordance with Article 18 (1).

1. Restriction of certain permissions: Restriction of certain permissions such as chatting for a certain period of time

2. Restriction on the use of characters: Restriction on the use of member characters for a certain period of time or permanently

3. Restriction on account use: Restriction on the use of member accounts for a certain period of time or permanently

4. Restriction on the use of members: Restriction on the use of game services by members for a certain period of time or permanently

② If the restriction on the use of paragraph (1) is justifiable, the company shall not compensate for the damage caused by the restriction on use.

③ The company may suspend the use of the services of the account until the investigation into the following reasons is completed:

1. When a legitimate report has been received that the account has been hacked or stolen

2. Cases where an illegal program user or workplace is suspected of being an illegal offender;

3. Where it is necessary to take provisional measures for the use of services for any other reason equivalent to the following:

④ After the completion of the investigation under paragraph (3), in the case of paid game services, the members' usage time shall be extended by the stopped time or compensated by paid services or cash equivalent thereto. However, this is not the case if the member falls under the subparagraphs of paragraph (3).

Article 19 (Payment)

① In principle, the imposition and payment of the purchase price for the content are based on policies and methods set by mobile carriers and open market operators. In addition, the limit for each payment method may be granted or adjusted in accordance with policies or government policies set by the company or open market operator.

② In the case of paying the purchase price of contents in foreign currency, the actual billing amount may differ from the price displayed at the service store due to exchange rates and fees.

Article 20 (Withdrawal of subscription, etc.)

① Users can withdraw (cancel the purchase) without additional fees within seven days from the date of purchase or the date of purchase, and if the content of the paid content is different from the display or advertisement, or within three months from the date of availability or knowledge. However, when requesting withdrawal of subscription, withdrawal of subscription (cancellation of purchase) may be restricted for paid contents with similar characteristics, such as paid contents that have already been used or are considered to have been used.

② If the paid content purchased by members cannot be used in the service due to reasons attributable to the company, the company compensates for the same or similar paid content or refunds the purchase amount in full regardless of the purchase date.

③ Refunds for paid contents purchased by members are carried out in accordance with the refund policy of the app store operator used by the members, and the detailed refund application process is in accordance with the operation policy of the app store operator. In addition, if the refund for the paid content purchased is completed, the paid content will be deducted by the refund amount. In addition, if paid contents are paid differently, the method prescribed in paragraph 2 of this article shall be followed.

④ When a paid content is converted into content, the basic unit of purchase in the service is damaged due to all or part of use, and the acceptance process of the transmission/reception of paid content such as message boxes and/or gift boxes is considered to be used by the member.

⑤ Free content acquired through service use activities or gift from other users, company events, etc., without the member's normal purchase details being recorded through In-App payment, will not be refunded.

⑥ The company takes measures to prevent the exercise of rights such as withdrawal of subscription by indicating that withdrawal of subscription is restricted before In-App payment for paid content that withdrawal of subscription is restricted. If the company does not take these measures, the member may withdraw the subscription despite the reason for restricting the withdrawal of the subscription. However, withdrawal of subscription is restricted in the following cases.

1. In the case of paid content that starts to be used immediately after purchase or is applied to the service immediately,

2. When additional benefits are used after purchasing paid content with additional benefits

3. When a part of paid content sold as a bundle (package type) is used

4. When opening capsule/probability paid content that can be viewed as an act or whose utility is determined upon opening;

5. Part of the content has been used or is already past time and is difficult to sell again

⑦ If a minor purchases paid content through In-App payment without the consent of the legal representative, the minor or legal representative may cancel the In-App payment. However, cancellation is restricted if a minor's In-App payment is within the scope of the property allowed to be disposed of by a legal representative or if a minor uses sorcery to believe it as an adult. Whether or not the buyer of paid content is a minor is judged based on the name of the payment method such as the terminal or credit card in which the In-App payment was made. If you request cancellation of payment by a minor, you must submit a document to prove the minor and legal representative according to the company's needs.

⑧ In-App payment is based on the payment method provided by the app store operator. If an overpayment occurs during the in-app payment process, you must request a refund from the app store operator. If an overpayment occurs during the In-App payment process and requests a refund (including cancellation of payment), the company requests an overpayment refund from the app store operator only if possible according to the policy or system, and the overpayment refund method shall be in accordance with Article 21 (3). However, if the app store operator restricts the company's application for refund of overpayment, the member must directly request the app store operator to refund the overpayment.

⑨ In principle, payment cancellation or refund for In-App payments made through the gift function is not possible unless there is a defect in the paid content purchased, and refunds due to defects in the paid content are possible only for the member who sent the gift.

Article 21 (Refund of Overpayment)

① When a member withdraws a subscription pursuant to the main text of Article 20 (1), the company collects or deletes the paid content without delay, and refunds the payment received within three business days from the date of collecting or deleting the paid content or cancelling the payment.

② In the case of paragraph (1), when a company delays a refund to a member, the delayed interest is paid by multiplying the delay period by the interest rate prescribed by the Act on Consumer Protection in Electronic Commerce, etc. and the Enforcement Decree of the same Act.

③ When a member pays by credit card or other means of payment prescribed by the Enforcement Decree of the Consumer Protection Act in e-commerce, the company requests the business operator who provided the payment method to stop or cancel the claim. However, if the company has already received payment from the payment company, it will refund it to the payment company and notify the user.

④ When a member withdraws a subscription pursuant to the main clause of Article 20 (1), the user shall bear the expenses necessary for the return of paid contents, etc. (excluding those that are different from the contents of the display or advertisement or are different from the purchase), and the company shall not claim a penalty or compensation from the member.

Article 22 (Cancellation of Contract, etc.)

① If a member does not want to use the service at any time, he or she may terminate the contract by withdrawing from the membership. Due to the withdrawal of members, all game usage information held by members in the game service will be deleted, making it impossible to recover.

② The company may suspend the use of the service or terminate the service contract for a considerable period of time if there is a serious reason that the member cannot maintain this contract, such as conducting prohibited acts in this agreement, operation policy, or service policy.

③ Refunds and damages under paragraphs (1) and (2) shall be handled in accordance with the Guidelines for the Protection of Content Users.

④ In order to protect the personal information of a member who has not used the company's service for one year in a row from the recent service use date, the company may terminate the use contract and take measures such as destroying the member's personal information. In this case, the member is notified of the fact that measures such as termination of the contract and destruction of personal information are taken 30 days before the date of action, and personal information to be destroyed.

Article 23 (Compensation for damages)

① The member shall compensate the company for damages caused by the violation of the obligations of these terms and conditions or if the company damages the company in the course of using the service.

② If a company receives a claim for damages or a lawsuit from a third party other than the member due to an illegal act or violation of these terms and conditions, the member shall indemnify the company at his/her own responsibility and expense.

Article 26 (Company immunity)

① The company shall not be responsible for the provision of services if it is unable to provide services due to natural disasters or equivalent force majeure.

② The company shall not be responsible for any damage caused by repair, replacement, regular inspection, construction, etc. of the service equipment. However, this is not the case if the company intentionally or by negligence.

③ The company is not responsible for the suspension or disruption of use of services due to reasons attributable to users, and is not responsible for damages to users due to the failure of the telecommunication service provider to stop or provide them normally.

④ The company shall not be responsible for the reliability, accuracy, etc. of information or data posted by members in relation to the service unless there is intentional or serious negligence.

⑤ The Company is not obligated to intervene in transactions or disputes arising out of service with other members or other persons and is not liable for any damages.

⑥ The Company shall not be liable for any damages incurred to the Member in connection with the use of the Services provided free of charge.

⑦ The company is not responsible for the failure or loss of the benefits expected by the member using the service.

⑧ The company is not responsible for the loss of game experience, grade, item, game money, etc. of members.

⑨ The company is not responsible for third-party payments caused by members not managing mobile device passwords and passwords provided by open market operators.

⑩ The Company shall not be responsible for any or all of the features of the Content if the Member is unavailable due to changes to the Mobile Device, changes to the Mobile Device, changes to the Operating System (OS) version, overseas roaming, or changes to the Carrier.

⑪ If a member deletes the content or account information provided by the company, the company is not responsible for it.

⑫ The company is not responsible for damages caused by temporary members' use of the service.

Article 27 (Notification to Members)

① If the company notifies the member, it can be done by the member's e-mail address, electronic memo, note in the game service, text message (LMS/SMS), etc.

② The company may replace the notice under paragraph (1) by posting it in the game service or presenting a pop-up screen, etc. for at least seven days if it notifies all members.

Article 28 (Judicial Rights and Applicable Law) These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and its members, the court in accordance with the procedures prescribed by law shall be the competent court.

[Side effect]

(Effective Date) These Terms and Conditions will be effective from May 27, 2022.