Privacy Policy for Mza App

Last Updated: 20 May 2026

Welcome to Mza App ("Mza", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Mza App and related services.

By using Mza App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Mza App

Mza App is a platform that allows users to:

• Shop for groceries, medicines, dairy products, fruits, vegetables, snacks, and other essentials.

• Explore local stores and products.

• Book rental services and vehicles where available.

• Place orders for doorstep delivery.

• Track orders and delivery status.

• Participate in referral and rewards programs.

2. Information We Collect

A. Personal Information

When you register or use our services, we may collect:

• Full name

• Mobile phone number

• Email address (if provided)

• Delivery address

• Profile information

• Referral information

B. Location Information

With your permission, we collect location data to:

• Display nearby stores and services

• Provide accurate delivery services

• Improve order fulfillment

• Enhance user experience

You may disable location access through your device settings; however, some features may not function properly.

C. Order and Transaction Information

We collect information related to:

• Products viewed and purchased

• Order history

• Rental bookings

• Delivery information

• Payment-related transaction details

Note: We do not store your complete payment card information on our servers.

D. Device Information

We may automatically collect:

• Device type

• Operating system version

• App version

• IP address

• Device identifiers

• Log data and crash reports

E. Usage Information

We may collect information regarding:

• Features accessed

• Search history within the app

• Store interactions

• Referral activity

• Session activity

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Verify users through OTP authentication

• Process orders and rental bookings

• Deliver products and services

• Provide customer support

• Send order updates and notifications

• Improve app functionality and performance

• Prevent fraud and unauthorized activities

• Manage referral and rewards programs

• Comply with legal obligations

4. OTP Authentication

Mza App uses mobile number verification through One-Time Password (OTP) authentication.

Your phone number is used solely for:

• Account registration

• Login verification

• Security purposes

• Order-related communication

5. Location Data Usage

Location information is used to:

• Identify nearby stores and service providers

• Enable location-based product listings

• Improve delivery accuracy

• Provide region-specific services

We do not sell your location data to third parties.

6. Sharing of Information

We may share information with:

Delivery Partners

To fulfill and deliver your orders.

Store Partners

To process product purchases and service requests.

Rental Service Providers

To facilitate rental bookings.

Service Providers

For:

• Cloud hosting

• Analytics

• Customer support

• Notification services

• Technical maintenance

Legal Authorities

When required by law, court order, or regulatory request.

7. Data Security

We implement reasonable security measures to protect your information, including:

• Secure authentication systems

• Encrypted data transmission

• Access controls

• Server security protections

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

8. Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Maintain order records

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

After the retention period, information may be deleted or anonymized.

9. Referral Program

If you participate in our referral program:

• We may record referral activity.

• Referral rewards may be credited according to program terms.

• Abuse or fraudulent referrals may result in reward cancellation or account restrictions.

10. Notifications

Mza App may send:

• Order updates

• Delivery notifications

• Account alerts

• Promotional offers

• Referral program notifications

You may manage certain notification preferences through your device settings.

11. Children's Privacy

Mza App is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will take steps to remove such information.

12. Third-Party Services

The app may contain links or integrations with third-party services.

We are not responsible for the privacy practices of external websites, partners, or services. Users are encouraged to review the privacy policies of those third parties.

13. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw certain permissions

• Object to specific processing activities

To exercise these rights, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the app and will become effective upon publication. Continued use of the app after updates constitutes acceptance of the revised Privacy Policy.