Privacy Policy for Mza Rider App
Effective Date: 1 June 2026
Mza Rider App ("we," "our," or "us") is committed to protecting the privacy of our delivery partners ("riders," "you," or "your"). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Mza Rider App.
By using the Mza Rider App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
When you register and use the Mza Rider App, we may collect:
Full name
Mobile number
Email address
Profile photo
Address
Government-issued identification details (if required)
Bank account or payment information for earnings payouts
Location Information
To provide delivery services, we collect:
Real-time location data while the app is active
Background location data when necessary for delivery tracking and order assignment
Location history related to delivery activities
Device Information
We may collect:
Device model
Operating system version
Device identifiers
App version
IP address
Diagnostic and crash reports
Delivery and Earnings Information
We may collect:
Order details
Delivery status and history
Weekly earnings information
Cash collected from customers
Performance and activity metrics
2. How We Use Your Information
We use your information to:
Create and manage your rider account
Assign nearby delivery orders
Track deliveries and rider performance
Calculate and process earnings
Provide customer and rider support
Improve app functionality and user experience
Prevent fraud and unauthorized activities
Comply with legal obligations
3. Location Permissions
Mza Rider App requires access to your location to:
Assign nearby orders
Navigate to pickup and delivery locations
Track delivery progress
Improve delivery efficiency and service quality
Location access may be required even when the app is running in the background during active deliveries.
4. Sharing of Information
We do not sell your personal information.
We may share information with:
Customers receiving deliveries (limited delivery-related information)
Business partners and merchants involved in order fulfillment
Payment processors for earnings transfers
Service providers assisting with app operations
Government authorities when required by law
5. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
Provide services through the Mza Rider App
Maintain business records
Resolve disputes
Comply with legal and regulatory requirements
When data is no longer required, we will securely delete or anonymize it where applicable.
7. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your data
Withdraw certain permissions
Object to specific data processing activities
To exercise these rights, please contact us using the details below.
8. Children's Privacy
Mza Rider App is intended for delivery partners who are legally eligible to work and enter into contracts. The app is not intended for children under the age of 18, and we do not knowingly collect personal information from minors.
9. Third-Party Services
The app may use third-party services such as mapping, payment processing, analytics, and notification providers. These services may collect information in accordance with their own privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the app and will become effective upon publication. Continued use of the app after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Mza Rider App
Email: support@mza.zone
We will make reasonable efforts to respond to your inquiries promptly.