Terms and Conditions of Service

My Georgia Tours – Official Service Policy

Welcome to My Georgia Tours. By booking a tour, using our services, or participating in any excursion organized by My Georgia Tours (hereinafter referred to as “the Company”), you agree to the following Terms and Conditions. These policies are designed to ensure a safe, comfortable, and enjoyable experience for all guests while respecting the cultural heritage and laws of Georgia.

I. Bookings and Payments

1.1 Booking Confirmation

A booking is considered confirmed once the guest and the Company agree on the tour details, including itinerary, pricing, and schedule.

1.2 Payment Policy

For most private tours, payment is made at the end of the tour unless otherwise agreed in advance.

1.3 Currency

In accordance with the laws of Georgia, all payments are accepted in Georgian Lari (GEL). Foreign currency may be accepted at the Company’s discretion based on the daily exchange rate.

1.4 Non-Payment

Failure to complete payment for services provided may result in legal action in accordance with Georgian law.

II. Safety and Responsibility

2.1 Following Guide Instructions

Guests are expected to follow the instructions and safety guidance provided by the tour guide or driver throughout the tour.

2.2 Assumption of Risk

Some tours may involve walking on uneven terrain, mountain roads, or visiting historical sites. By participating, guests acknowledge and accept the normal risks associated with travel and outdoor activities.

2.3 Personal Responsibility

The Company is not responsible for injuries, damages, delays, or losses caused by a guest’s negligence, unsafe behavior, or failure to follow instructions.

2.4 Belongings

Guests are responsible for their personal belongings during the tour. The Company is not liable for lost, stolen, or damaged items.

III. Itinerary Changes and Force Majeure

3.1 Flexible Itineraries

While the Company aims to follow the planned itinerary, routes and schedules may occasionally change due to weather conditions, traffic, road closures, government restrictions, or other circumstances beyond our control.

3.2 Third-Party Services

Some experiences, including wine tastings, restaurants, hotels, or attractions, are operated by third parties. The Company is not responsible for the quality, pricing, or availability of third-party services.

IV. Cultural Respect and Guest Conduct

4.1 Respect for Local Traditions

Georgia is known for its rich history, traditions, and religious heritage. Guests are expected to behave respectfully when visiting churches, monasteries, and cultural sites.

Appropriate clothing may be required at certain religious locations.

4.2 Environmental Responsibility

Guests are expected to respect nature and historical sites by avoiding littering or damaging property.

4.3 Misconduct

The Company reserves the right to end a guest’s participation in a tour without refund in cases of serious misconduct, dangerous behavior, harassment, or illegal activity.

V. Health and Insurance

5.1 Travel Insurance

Guests are strongly encouraged to have valid travel and medical insurance during their stay in Georgia.

5.2 Medical Conditions

Guests are responsible for informing the Company about any medical conditions or physical limitations that may affect participation in the tour.

VI. Photography and Media

6.1 Promotional Content

Photos and videos taken during tours may occasionally be used by the Company for promotional purposes, including social media, Google Business, and the Company website.

Guests who prefer not to appear in promotional content should notify the Company before the tour begins.

VII. Privacy

Personal information shared during booking will only be used for tour organization, communication, and customer support. The Company does not sell or share personal information with unauthorized third parties.

VIII. Governing Law

These Terms and Conditions are governed by the laws of Georgia. Any disputes arising in connection with the Company’s services shall be resolved in the courts of Georgia.

Contact Information

My Georgia Tours

📍 Tbilisi, Georgia
📞 +995 511 230 456