Welcome to MyRealAgent. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how MyRealAgent collects, uses, stores, shares, and protects your information when you use our mobile application and related real estate marketplace services.
This policy is designed to comply with the Nigeria Data Protection Act (NDPA), Google Play Developer Policies, and applicable global data protection standards.
By downloading, accessing, or using MyRealAgent, you consent to the collection and use of your information as described in this policy.
To provide a secure and reliable platform for tenants, landlords, agents, and caretakers, we collect the following categories of information:
Registration Details: Full name, email address, phone number, and selected account role (Tenant, Landlord, Agent, Caretaker, or Admin).
Profile Data: Profile picture, biographical details, and agency/business information where applicable.
To safeguard our marketplace against fraud and comply with real estate trust standards:
Government-Issued Identification: Images of government IDs (e.g., National Identity Card, International Passport, Driver's License, or Voter's Card) uploaded during verification.
Facial Imagery & Liveness Data: Selfies or live facial images captured to confirm that the person submitting the identification matches the document.
Verification Status: Records indicating verification progress (Pending, Verified, Rejected).
Listings: Property titles, descriptions, pricing, rental terms, amenities, move-in fee breakdowns (agency fee, legal fee, caution fee, service charge), land measurements, photos, and inspection videos.
Interactions: Saved favourites, property inspection requests, scheduling data, and in-app messages or feedback.
Location Data: Precise and approximate geographic location (with your explicit permission) to display nearby properties on interactive Google Maps, search by vicinity, and geotag property listings.
Device & Usage Diagnostics: Device model, operating system version, unique device identifiers, IP address, crash logs, and app performance analytics.
We process your data for the following legitimate purposes:
Service Delivery: Enabling account creation, property searches, property listings, and inspection bookings.
Fraud Prevention & Security: Verifying user identities to prevent fictitious listings, rental scams, and unauthorized transactions.
Location Services: Enabling interactive Google Maps searches, nearby property discovery, and accurate listing geocoding.
Communications: Sending transactional notices, inspection updates, verification status alerts, and security notifications via push notifications, SMS, or email.
Platform Improvement: Analysing aggregated user trends to optimise navigation, user experience, and app stability.
Legal & Regulatory Compliance: Adhering to applicable Nigerian legal requirements and resolving dispute inquiries.
MyRealAgent requests the following device permissions only when required for specific functionalities:
Camera: To capture live facial photos for identity verification and take property photos/videos.
Photos / Media / Storage: To upload ID documents, profile pictures, and property media.
Location (Foreground): To pinpoint properties on Google Maps and show listings near your current location.
Notifications: To deliver real-time updates regarding inspection confirmations, approvals, and security alerts.
You can manage or revoke these permissions at any time through your device settings, though some app features may become unavailable.
We share information with trusted third-party service providers only to the extent necessary to operate the application:
Firebase / Google Cloud Platform (Google LLC): Cloud database (Firestore), user authentication, secure file storage, and crash analytics.
Google Maps Platform: Mapping rendering, location geocoding, and address suggestions.
All third-party partners are bound by strict confidentiality and security agreements and are prohibited from using your data for unrelated commercial purposes.
We implement rigorous technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or alteration:
Encrypted data transmission using TLS/HTTPS.
Restrictive Firebase Security Rules ensuring users access only authorised data.
Strict role-based administrative access controls.
Secure, isolated cloud storage for verification documents.
You maintain full control over your account. You can permanently delete your account and associated personal data directly within the app at any time:
Open MyRealAgent.
Navigate to your Profile screen.
Scroll down and tap Delete Account.
Confirm your selection.
Upon confirmation:
Your authentication credentials are permanently deleted.
Your personal profile record in our database is immediately erased.
Your stored profile image and verification files are removed from our storage systems.
If you are unable to access the app or wish to request data erasure externally, you may email our support team at perusedtidings2022@gmail.com with the subject line "Account Deletion Request." We will verify and process your request within 7 business days.
Under the Nigeria Data Protection Act (NDPA) and applicable privacy laws, you have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Update or correct incomplete or inaccurate profile details.
Erasure: Request complete deletion of your data as described in Section 7.
Withdraw Consent: Revoke permission for optional data collection (such as location or push notifications) at any time.
MyRealAgent is strictly intended for individuals aged 18 and older. We do not knowingly collect personal information from minors. If we discover that a minor has submitted personal data to our platform, we will promptly delete it.
We may periodically update this Privacy Policy to reflect changes in our services or legal obligations. When updates occur, the "Last Updated" date at the top of this document will be revised. Significant changes will be announced within the application.
If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data practices, please contact MyRealAgent Support Team:
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Email: perusedtidings2022@gmail.com
In-App Support: Accessible via Profile > Help & Support within the mobile app.
Jurisdiction: Federal Republic of Nigeria