Welcome to Superlife App . Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you use our mobile application ("Superlife App").
Superlife App is an informational and utility application that connects users to the official Superlife website and services. The app provides access to Superlife information, FAQs, commission details, product catalogs, and serves as a gateway to the official Superlife Member's Backoffice login portal.
By using Superlife App, you agree to the collection and use of information in accordance with this policy.
Contact Us:
Email: pentalontech@gmail.com
Email address when you contact support
Any information you voluntarily submit through the app
When you use Superlife App, we and our third-party advertising partners (Google AdMob) may automatically collect:
Data Type
Description
Device Information
Device model, operating system version, unique device identifiers (Android Advertising ID), screen resolution
Usage Data
App interactions, feature usage, session duration, in-app actions
IP Address
Internet Protocol address for network communication
Ad Data
Ad impressions, clicks, and interactions with advertisements
Approximate Location
Derived from IP address (city/region level, not precise GPS)
Superlife App uses log files as a standard procedure. These files log visitors when they use the app, collecting:
Internet Protocol (IP) addresses
Device type and browser type
Internet Service Provider (ISP)
Date and time stamps
Referring/exit pages
Number of clicks
This information is used for analyzing trends, administering the app, tracking user movement, and gathering demographic information. Log data is not linked to any personally identifiable information.
We use the collected information for:
Operating and maintaining the app
Displaying relevant advertisements through Google AdMob
Analyzing app usage and improving user experience
Responding to your support requests
Detecting, preventing, and addressing technical issues
Facilitating your connection to the official Superlife website and Member's Backoffice
We retain your information for the following periods:
Information Type
Retention Period
Reason
Log files & device data
90 days
App analytics and troubleshooting
Advertising IDs
Until user resets or opts out
Ad personalization (user can reset via Google Settings)
Support communications
12 months from last contact
Customer service history
Usage analytics
14 months (aggregated)
Trend analysis and app improvement
After the retention period expires:
Log files and device data are automatically deleted from our servers
Anonymized aggregate data may be kept indefinitely for statistical purposes (this cannot identify you personally)
User-Initiated Deletion: You may request deletion of your data by contacting us at pentalontech@gmail.com. We will respond within 30 days.
Important Disclosure: Superlife App provides a gateway to the official Superlife website and Member's Backoffice login portal located at www.superlifeworld.com.my.
When you click on links within our app to access Superlife's website or login portal:
You will be redirected to Superlife's own website, which is separate and independent from our app
Any information you provide on Superlife's website (including login credentials, personal details, financial information) is collected and processed by Superlife World Sdn. Bhd. , not by us
Your use of Superlife's website is governed by Superlife's own Privacy Policy and Terms of Use
We do not collect, store, or have access to:
Your Superlife login credentials (username/password)
Your Superlife Member's Backoffice data
Your financial or transaction information on Superlife's platform
Any personal data you submit directly to Superlife's website
For information on how Superlife handles your data, please review their Privacy Policy at:
https://www.superlifeworld.com.my/privacy-policy-2/
Superlife App uses Google AdMob to serve advertisements. AdMob may collect and use your data as described in Google's Privacy Policy.
Data Collected by AdMob:
Android Advertising ID (AAID)
IP address
App interactions and ad clicks
Device information
How to Opt Out of Ad Personalization:
On Android: Go to Settings → Google → Ads → Opt out of Ads Personalization
Reset your Advertising ID: Same settings menu → Reset advertising ID
Google's Privacy Policy: https://policies.google.com/privacy
If you are located in the European Economic Area (EEA), you have the following rights under GDPR:
Right
Description
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate data
Right to Erasure ("Right to be Forgotten")
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a machine-readable format
Right to Object
Object to processing based on legitimate interests
To exercise these rights: Contact us at pentalontech@gmail.com
Consent Management: When you first open the app, you will be presented with a consent form from Google (via User Messaging Platform) asking for your choices regarding ad personalization. You can change your choices at any time by reinstalling the app or contacting us.
Superlife App does not knowingly collect personally identifiable information from children under 13 years of age (or under 16 in certain jurisdictions as required by local law).
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately
We will take prompt steps to remove such information from our records
Note: Superlife's official website requires users to be at least 18 years of age to access the Member's Backoffice.
We implement appropriate technical and organizational measures to protect your personal data, including:
Secure data transmission (HTTPS/TLS)
Limited access to personal data
Regular security reviews
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your information may be transferred to and processed in countries other than your own. For users in the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for data transfers to countries not deemed adequate by the European Commission.
Note: Superlife World Sdn. Bhd. operates in Malaysia, and any data you provide directly to their website may be subject to Malaysian data protection laws.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new policy within the app
Updating the "Effective Date" at the top of this policy
You are advised to review this Privacy Policy periodically for any changes.
If you are a California resident, you have the right to:
Know what personal information is collected
Request deletion of your personal information
Opt out of the "sale" of your personal information (we do not sell your data)
Not be discriminated against for exercising your privacy rights
To exercise these rights, contact us at pentalontech@gmail.com.
For any questions about this Privacy Policy or to exercise your privacy rights:
Email: pentalontech@gmail.com
Response Time: We will respond to all privacy-related inquiries within 30 days.