Effective Date: January 21, 2026
By accessing or using My Post Op Pal (the "App"), you agree to be bound by these Terms of Use. These Terms constitute a legally binding agreement between you and the App provider regarding your use of our post-operative recovery platform.
Purpose: My Post Op Pal is a HIPAA-compliant, Human-in-the-Loop (HITL) platform designed to assist in the triage of post-operative patient inquiries.
Patient Use: Patients use the App to submit recovery images and patient-reported symptoms to their clinical care team.
Clinician Use: The App serves as a Non-Device Clinical Decision Support (CDS) tool to help clinicians manage patient data and draft responses.
Target Audience: The App is intended for patients undergoing aesthetic or reconstructive plastic surgery and their authorized medical providers.
MY POST OP PAL DOES NOT PROVIDE AUTOMATED MEDICAL ADVICE OR DIAGNOSES.
Not for Emergencies: This App is not for life-threatening or emergency situations. If you are experiencing a medical emergency, contact your local emergency services (e.g., 911) immediately.
No Automated Decisions: Patients will never receive an automated diagnosis or guidance directly from the AI.
Human-in-the-Loop: All clinical recommendations, flags, and responses must be reviewed, edited, and approved by a qualified clinician before being sent to the patient.
Clinician Responsibility: Clinicians are the final decision-makers and are responsible for independently verifying all AI-generated suggestions and flags using the provided explainability data.
Apple App Store: You acknowledge that these Terms are between you and the App provider, not Apple. Use of the App on iOS is subject to Apple’s Licensed Application End User License Agreement (EULA).
Google Play Store: You acknowledge that these Terms are between you and the App provider, not Google. Use of the App on Android is subject to the Google Play Terms of Service.
FDA Status: My Post Op Pal is designed as a Non-Device Clinical Decision Support (CDS) tool under the 21st Century Cures Act.
Logic Verification: The App provides an "Explainability Panel" describing its reasoning (e.g., detecting localized redness) so that the clinician can independently verify the software's suggestions.
We utilize industry-standard measures to protect Protected Health Information (PHI):
Encryption: All data is protected via TLS 1.2+ in transit and AES-256 at rest.
Secure Storage: Medical media is stored in Google Cloud Storage (GCS) using UUIDs for filenames to ensure no PHI is present in storage paths or metadata.
Consent: Use of the App requires digital consent for AI-assisted triage and data processing during the onboarding phase.
Audit Logs: We maintain comprehensive logs of all PHI access by clinical or administrative staff.
Accurate Reporting: Patients agree to provide truthful and accurate information regarding their symptoms and high-quality recovery photos.
Professional Use: Clinicians agree to use the App's AI Drafting Engine only as a supportive tool and to manually review every response for accuracy before approval.
To the maximum extent permitted by law, the developers of My Post Op Pal are not liable for clinical outcomes. The App is a supportive communication and triage tool; all final medical guidance is provided by the user's licensed healthcare professional.