Privacy Policy
06/07/2025
Last Updated: 06/07/2025
Introduction
Turbulence (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application (“App”) and related services.
Information We Collect
Personal Information You Provide
Account Information:
Name (optional)
Email address (for account creation)
User preferences and settings
Anxiety Assessment Data:
Flight anxiety levels and assessment responses
Flying experience and comfort levels
Coping strategies and support preferences
Goals and motivations for using the app
Flight Information:
Flight numbers and routes you track
Departure and arrival airports
Flight experiences and ratings
Personal flight logs and notes
Communication Data:
Messages and interactions with our AI chat system
Feedback and support communications
App usage patterns and preferences
Information Automatically Collected
Usage Analytics:
App usage patterns and feature interactions
Screen views and navigation paths
Session duration and frequency
Button clicks and user interface interactions
Error logs and crash reports
Device Information:
Device type, model, and operating system version
App version and build information
Device settings and preferences
Push notification tokens
Location Data:
Approximate location for weather and flight data (when permitted)
Time zone information
IP address for general location services
How We Use Your Information
Core App Functionality
Provide real-time turbulence tracking and flight insights
Deliver personalized anxiety management content and recommendations
Enable AI-powered chat support and guidance
Track your learning progress and achievements
Send relevant push notifications about your flights
Analytics and Improvement
Analyze app usage to improve features and user experience
Identify and fix technical issues and bugs
Understand user behavior patterns and preferences
Measure the effectiveness of our anxiety reduction techniques
Communication
Send important app updates and feature announcements
Provide customer support and respond to inquiries
Deliver educational content and safety information
Send subscription-related notifications
Legal and Security
Comply with legal obligations and law enforcement requests
Protect against fraud, abuse, and security threats
Enforce our terms of service and app policies
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers
Supabase: Database hosting and backend services
PostHog: Analytics and user behavior tracking
RevenueCat: Subscription and payment processing
Expo: Push notification delivery
Meta/Facebook: Attribution tracking for advertising (anonymized)
Legal Requirements
We may disclose your information if required by law, legal process, or to:
Respond to government requests or court orders
Protect our rights, property, or safety
Investigate fraud or security issues
Comply with regulatory obligations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your information:
Encryption: Data is encrypted in transit and at rest
Access Controls: Limited access to personal information on a need-to-know basis
Regular Security Audits: Ongoing monitoring and security assessments
Secure Infrastructure: Industry-standard cloud security practices
Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
Correction and Deletion
Correct inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for data processing
Control and Limiting
Opt out of certain data collection practices
Limit how your information is used or shared
Object to automated decision-making
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt out of the sale of personal information.
European Residents (GDPR)
European residents have rights under the General Data Protection Regulation, including the right to data portability, the right to be forgotten, and the right to lodge a complaint with supervisory authorities.
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Account Data: Retained until account deletion
Usage Analytics: Anonymized after 2 years
Support Communications: Retained for 3 years
Legal Requirements: As required by applicable law
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
Standard contractual clauses approved by relevant authorities
Adequacy decisions by competent data protection authorities
Other appropriate safeguards as required by law
Children’s Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Push Notifications
We may send you push notifications with:
Flight updates and turbulence alerts
Personalized tips and reminders
App feature announcements
Subscription and account notifications
You can disable push notifications through your device settings at any time.
Cookies and Tracking Technologies
We use various tracking technologies including:
Analytics Cookies: To understand app usage and performance
Functional Cookies: To remember your preferences and settings
Attribution Tracking: To measure advertising effectiveness (anonymized)
Third-Party Links and Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting the new policy in the App
Sending a push notification or email
Updating the “Last Updated” date
Continued use of the App after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: covertadvisor@proton.me
Support: covertadvisor@proton.me
Address: 18 tanner street Melbourne
For European residents, our data protection officer can be reached at: dpo@yourturbulenceapp.com
This Privacy Policy is effective as of [06/07/2025] and governs your use of the Turbulence mobile application.