Our Policies & Support
We’re here to make your journey smooth and worry-free. This section explains everything you need to know about our services, from booking support to our terms and conditions. Take a moment to read through, so you know exactly what to expect and how we can assist you along the way. Whether it’s a question about your trip, payment, or general guidance, we’ve got you covered.
🏔️Support
At MyPeaks, we are committed to supporting you at every stage of your adventure — from planning your trip to completing your journey safely.
Our support team is here to help you with:
Choosing the right trip package
Understanding routes, difficulty levels, and safety requirements
Booking, payments, and confirmation
Pre-trip preparation and packing guides
Emergency assistance during your trip
Support is available through:
Social media messages
We aim to respond within 24 hours on business days.
We work closely with our local guides and partners to ensure fast and accurate responses. Whether you are climbing, hiking, or joining one of our outdoor experiences, you can rely on us to guide you every step of the way.
When you book with MyPeaks, you are reserving a carefully planned outdoor experience managed by licensed local operators and trained guides.
Your booking becomes confirmed once:
Your payment has been successfully processed
Your personal and travel details are completed
After confirmation, you will receive full trip information, including itinerary, meeting points, safety instructions, and preparation guides.
We reserve the right to adjust or cancel bookings due to weather conditions, safety concerns, or regulatory changes to protect all participants.
We understand that outdoor travel requires flexibility. However, many services such as permits, guides, accommodation, and transport are paid in advance.
Refunds are processed based on how close the cancellation is to the trip date. The closer the trip, the more costs have already been committed. This ensures fairness to both customers and local service providers.
In cases where MyPeaks must cancel due to safety or external conditions, customers will be offered a full refund or the option to reschedule.
Outdoor activities involve natural risks. At MyPeaks, we minimize these risks by working with experienced local guides, following national park rules, and using proper safety procedures.
By joining a MyPeaks trip, you agree to:
Follow instructions from guides
Respect nature and local communities
Be honest about your physical condition and health
Safety is a shared responsibility between MyPeaks, our guides, and every participant.
Your privacy is important to us. MyPeaks collects only the information necessary to manage your trip and provide support.
Your personal data is used strictly for:
Booking and trip management
Emergency contact purposes
Legal and operational requirements
We never sell or misuse your information. Only essential partners such as guides and transport providers may access limited details required to operate your trip.
Our Terms & Conditions exist to protect both you and MyPeaks.
By using our website and booking our services, you agree to:
Provide accurate information
Accept the risks of outdoor activities
Follow all safety rules and policies
Respect local laws and regulations
These terms ensure fair, safe, and smooth experiences for all adventurers.
