QuickBooks Error 12057 – The Ultimate Guide to Fix Payroll Update Failures

If you are trying to update QuickBooks Payroll and suddenly see QuickBooks Error 12057, you are not alone. This frustrating error typically appears when QuickBooks struggles to connect to the internet or when system configurations prevent updates. Without resolving it, your payroll updates will remain incomplete, potentially delaying employee payments and compliance with tax regulations. In this detailed guide, we will explain what QuickBooks Error 12057 is, why it happens, and how you can fix it step-by-step so your payroll runs smoothly again.

What is QuickBooks Error 12057?

QuickBooks Error 12057 is part of the 12000-series internet connectivity errors that generally occur during payroll or QuickBooks update processes. This error specifically signals that QuickBooks is having trouble connecting to the Intuit server due to network restrictions, incorrect system settings, or outdated security configurations.

When Error 12057 occurs, you may see a pop-up message stating:

"Error 12057: A network timeout occurred. QuickBooks could not complete the update process."

This issue can stop you from downloading the latest payroll tax tables or QuickBooks software updates, which can lead to compliance risks and payroll inaccuracies if not resolved quickly.

Reasons Behind QuickBooks Error 12057

Understanding the root cause of QuickBooks Error 12057 is key to finding the right fix. Below are the most common triggers:

1. Internet Connection Timeout

If your internet connection is too slow or unstable, QuickBooks may time out before completing the update process.

2. Incorrect Internet Explorer Settings

QuickBooks relies on Internet Explorer for network communication. If its settings are misconfigured, updates can fail.

3. Firewall or Security Software Blocking QuickBooks

Antivirus programs or firewalls may mistakenly block QuickBooks from accessing the update server.

4. Outdated SSL Certificates

If SSL settings are incorrect or outdated, QuickBooks won’t establish a secure connection with Intuit’s servers.

5. Expired Payroll Subscription

If your payroll subscription has expired, QuickBooks may refuse to process updates.

6. Date and Time Settings Are Incorrect

A wrong date or time on your computer can cause authentication errors during updates.

Step-by-Step Solutions to Fix QuickBooks Error 12057

Before starting, make sure you have an active internet connection and your QuickBooks subscription is valid.

Solution 1: Check and Correct Internet Connection

1. Open your web browser and try loading a website to test the internet speed.
   
   

2. If the connection is slow or drops, restart your router.
   
   

3. Contact your Internet Service Provider if the problem persists.

Solution 2: Configure Internet Explorer Settings

QuickBooks uses Internet Explorer (even if you use another browser) for updates.

1. Open Internet Explorer.
   
   

2. Click Tools > Internet Options.
   
   

3. Go to the Connections tab and click LAN Settings.
   
   

4. Ensure that Automatically Detect Settings is checked and no unnecessary proxy is enabled.
   
   

5. Click OK to save changes.

Solution 3: Enable SSL and TLS Settings

1. In Internet Explorer, go to Tools > Internet Options > Advanced tab.
   
   

2. Scroll to the Security section.
   
   

3. Check SSL 2.0, SSL 3.0, TLS 1.2.
   
   

4. Click Apply and then OK.

Solution 4: Temporarily Disable Firewall and Antivirus

Sometimes, your security software might be blocking QuickBooks.

1. Open your antivirus program.
   
   

2. Temporarily disable it and try updating QuickBooks again.
   
   

3. If the update works, add QuickBooks as an exception in your security software.

Solution 5: Update QuickBooks to the Latest Version

1. Open QuickBooks Desktop.
   
   

2. Go to Help > Update QuickBooks Desktop.
   
   

3. Select Update Now and click Get Updates.
   
   

4. Restart QuickBooks and install updates.

Solution 6: Verify Payroll Subscription

1. Open QuickBooks.
   
   

2. Go to Employees > My Payroll Service > Account/Billing Information.
   
   

3. Make sure your subscription is active.

Solution 7: Correct Date and Time Settings

1. Right-click on the clock in the bottom-right corner of your screen.
   
   

2. Select Adjust Date/Time.
   
   

3. Set the correct date and time.
   
   

4. Restart your computer and try the update again.

Frequently Asked Questions (FAQs)

Q1. Can QuickBooks Error 12057 stop all payroll processing?
Yes, if payroll updates fail due to this error, it can prevent proper tax calculation and payment.

Q2. Is Error 12057 related to QuickBooks server downtime?
It can be, but most of the time, the problem is on the user’s network or settings.

Q3. Will reinstalling QuickBooks fix Error 12057?
Reinstallation might work if the error is due to corrupted program files, but it’s not always necessary.

Q4. Do I need technical support for Error 12057?
Not always. Many users can fix it with the solutions above. However, if the problem persists, professional help is recommended.

Q5. Is this error common in older QuickBooks versions?
Yes, outdated QuickBooks versions face connectivity issues more often.

Final Thoughts

QuickBooks Error 12057 can disrupt your payroll operations, but with the right troubleshooting steps—such as adjusting internet settings, enabling SSL, and ensuring a valid subscription—you can resolve it quickly. Always keep your QuickBooks updated to avoid such interruptions in the future.

If you’ve tried all the above solutions and still face issues, it’s best to get expert assistance.

Contact My Payroll QuickBooks today at or call us directly at +1-855-510-7210 for immediate help. Our certified QuickBooks professionals are available to resolve payroll update issues so you can focus on running your business smoothly.