Last updated: 20 Dec, 2025
MyMate values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the MyMate mobile application on iOS and Android.
By using MyMate, you agree to this Privacy Policy.
When you use the app, we may collect:
Messages you send while chatting with the AI
Basic account details if you choose to sign in (such as email)
Messages sent to customer support
You are not required to provide real names or sensitive personal information.
We may collect limited technical information, including:
Device type and model
Operating system and app version
Anonymous usage data
Crash and performance data
This information helps us improve app quality and reliability.
We use collected information to:
Provide AI-powered chat responses
Operate and maintain the app
Improve features and user experience
Ensure security and prevent misuse
Respond to support requests
We do not use your data for third-party advertising.
All conversations are generated by an AI system
Chats do not involve real humans
Messages may be processed by AI technology to generate responses
Conversations are not publicly visible and remain private
We use reasonable security measures to protect your data, including secure servers and controlled access.
While we take data protection seriously, no digital system can guarantee complete security.
We do not sell or rent personal data.
We may share limited data only:
With trusted service providers needed to operate the app (such as analytics or AI processing)
When required by law or legal processes
To protect the safety, rights, or property of users or the company
All third-party services are required to handle data responsibly.
We retain user data only for as long as necessary to provide the service or meet legal requirements.
You may request deletion of your data at any time.
MyMate is not intended for children under 13.
We do not knowingly collect personal information from children.
You have the right to:
Request access to your data
Request deletion of your data
Stop using the app at any time
To make a request, contact us at the email below.
We may update this Privacy Policy from time to time.
Any changes will be posted here with an updated date.
If you have questions about this Privacy Policy, contact us at:
Email: hello@heylove.app