September 13, 2023 - March 30, 2025

IT Support Engineer

Xpress Automation Softwares LLC 

Dubai, United Arab Emirates                                   

 Administer and support the company’s Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and related services.

 Manage user accounts, licenses, and access permissions, ensuring compliance with licensing agreements and company policies.

 Monitor the Microsoft 365 service health dashboard and respond to alerts, incidents, and service requests promptly.

 Collaborate with the security team to implement and manage security policies, including data loss prevention (DLP), threat management, and information protection across the Microsoft 365 ecosystem.

 Assist with the migration of data and users to Microsoft 365 services, as well as the integration of third-party applications.

 Test and implement the developed software which is Addenda Echo System.

November 19, 2022 - September 12, 2023

IT Technical Support

North American Services Center  

United Arab Emirates                                    

Maintain essential IT infrastructure of all the 6 branches across United Arab Emirates, including operating systems, security tools, applications, servers, email, systems, laptops, desktops, software, and hardware

Google Suite administrator
Grandstream PBX setup, maintenance and telephone extension configuration.

Take responsibility of all CCTV in the 6 branches, maintenance and installation.

Take responsibility for projects and solutions within the larger business initiative

Handle business-critical IT tasks and systems administration

Research and evaluate emerging technologies, hardware, and software

Track and maintain hardware and software inventory.

Search and purchase IT equipments.

Train employees to use new software and new development and provide technical support when needed.

Build the company website from scratch and do the update and maintenance.

January 03, 2019 January 02, 2020

System Administrator

ServLink Technology Resources  

Singapore                                          

Install and upgrade computer components and software, manage virtual servers and manage iLO(HP) and idrack(dELL).

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

Lead desktop and helpdesk support efforts, making sure all desktop applications; MS Office and Office365/Web OutLook and Workstations are working properly and related problems are resolved in a timely manner with limited disruptions thru ticketing system,

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

Responsible in daily routine of Service Now for immediate response for problems and issues of the company.

August 15, 2015 - August 15, 2017 

Mikie Holiday Hotel and Resort

P.T. Barastagi Bintang Asia   

Jl. Jalan Letjen Berastagi - North Sumatra - Indonesia 

Manage information technology, computer systems and manage IT staff by training, coaching them on their designated jobs and appraise their performance of KPI.

Making sure all desktop applications are working properly such as; MS Office/MS OutLook, PMS Software/POS and workstation.

Ensure security of data, network access and backup systems

Act in alignment with user needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time

Audit systems and assess their outcomes and preserve assets, information security and control structures

July 28, 2013 - August 13, 2015 

Balestier Hill Secondary School - Business Edge Personnel Service(Agency)

Singapore 

11, Novena Rise, Singapore, 307516 

Maintain, install and support the use of computer equipment and peripherals for curriculum and administrative use within the school. Working with teachers, learners and admin staff alike.

To provide AVA support for all school programs, including training of the AVA crew and Any adhoc ICT and AVA related matters, making sure all desktop applications are working properly such as; MS Office/MS OutLook and workstation.

Maintain a detailed stock record of ICT hardware and peripherals also the AVA equipments used by the school via the Asset Management system.

Work with HOD-ICT on gathering the ICT needs of the school and propose solutions that meet the requirements of the school. 

Oversee and assign work to the school Technology Assistant (TA), as well as work with other 3rdparty/in-house ICT Trainer and other ICT support staff in the school

Scanning the market for technology trends and new technology tools that support Teaching and Learning and, educate and update school staff.

January 18, 2012– February 28, 2013 

IT Administrator

Arabian Thermal Aire Industries Co. Ltd.  

Jubail Industrial City 31961, Kingdom of Saudi Arabia 

Provides technical support for the company’s needs in software and hardware requirements in daily operation. 

Serve as IT Consultant for operation from other branches such as: KSA sales offices, UAE and Qatar branch. 

Administer, implement and maintain such as;  

Active Directory (AD) Windows 2003/2008 

DNS Server  

Lotus Domino Mail Server and Lotus Traveler Server 

Email Gateway servers and Replix Fax Server 

ERP software of the company 

Responsible for daily file Backup and Restoration of files. 

Perform the monthly preventive maintenance as require for client and servers. 

Saudi Oger Ltd. January 23, 2009 – November 26, 2011 

King Abdul-Aziz International Conference Center 

Riyadh City, Kingdom of Saudi Arabia 

Serve as Level 2 of technical support for non-technical administrative staff and other IT   professionals of other company during the monthly conference of Saudi Summit other event.

Maintain workstations, servers, printers, scanners and other related equipment, install   networks especially the LAN and WAN (TCP/IP), making sure all desktop applications are working properly such as; MS Office and MS OutLook,

Install and maintain network routers, hubs switches, modems and other network devices   that follows technical plans.

Diagnose and resolves end-users hardware and software problems -mail system Microsoft   Exchange Internet and local-area network and access panel for access card.

June 2008 – December 2008  

 AMA Computer Learning Center (ACLC)  

Lipa City, Batangas, Philippines 

Research and recommend software applications that are needed by the faculty, staff and students to accomplish their daily tasks. 

Administering all the IT infrastructure of school specially the educational system and the IT assets. 

Coordinate and implement instruction in an orderly and professional manner. 

March 2005 – December 2007 

Netopia Internet Cafe 

Vito Cruz, Malate, Manila and MRT Ayala, Makati Philippines 

Administer the installation of operating system with standard applications software required the company, solving problems regarding Networking, POS and computer. 

Perform training for newly hired employee/s and for those who are new in the systems. 

Respond to end users questions and explain the applications software.  

Conduct preventive maintenance for all peripherals on servers and workstations. 

Perform other related duties as design and maintenance of large format printer like Roland and Epson. 

June 2001 - July 2004 

Data Communication Technologies Inc.(ISP)  

T.M. Kalaw St., Lipa City, Batangas, Philippines 

Provide 2nd level technical support for marketing and sales departments and other team members.  

Provide internet for the customer as they complete all the requirements needed for subscription. 

Install software programs applications and troubleshoot technical problems relating to software and hardware.