Policy

Hello.
Myjoyfuldream is a handmade resin art shop. We take pride in crafting the prettiest things that expresses our joyful dreams.

Hours of Operation _ 08:00 to 22:00PM EST.
Production Days _ Mon to Fri
                            _ Sun/Holiday - OFF

Inquiry
For order inquiries please forward your concerns to  📧 shopmyjoyfuldream@gmail.com
- for quick comments, reccs, or concerns please message us on instagram

Payment
we take all available forms of payment methods.
- credit, debit, wallet pay & paypal

Proccessing
Order are processed 1 to 3 days in the hours of operation and days production.

Custom / Made to Order (phonecases only)
Orders are confirmed via email then processed into queue from chronological order.

- Custom Orders are different than "made to order" based on the details requested, we begin with prepping the items (molds), production (creating, dome(s), deco, assembling) then inspection.

- Made to orders (phone cases) are processed into queue with production (creating bubble bits and application) then inspection. each phone case design is different and sometimes requires additional days to properly cure.

all resin creations cures between 24-36 hours.

(in the case of overspills or imperfections from doming, we will contact the customer and inform them of any extra time.)

Shipping
All orders are shipped Wed & Fri via the local united states postal service.
- Overseas postal services is permitted, however postage rates are expensive.
- Preorder shipment dates are announced the day of sale in the description of each listing. However dates are subjected to change in the event of delays or personal issues.

Refund/Returns
all items are handmade therefore refunds and returns are strictly prohibited.

Defective Items
- please contact us immediately after your parcel has been delivered if you notice any defects in your order.
- take necceassary proofs such as photos & videos to assist you with the investigation.

Items will not be investigated in a defective case if..
- item has been used with negligence.
- item has been personalized to the customers interest.
- item has been washed or marked.
- contacted after 15 days of delivery with no notice.

Customer Care/Resin Care
- all order receives a resin care card to inform the precautions of owning a resin art item.

Other
- all items produced by myjoyfuldream is subjected to imperfections.
- do not purchase any goods if you are sensitive to the warnings we provide. 
- group orders are accepted, please email us shopmyjoyfuldream@gmail.com for further instructions, thank you