Hostella Privacy Policy

Effective Date: September 20, 2025

Hostella (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use the Hostella mobile app or services.

1. Information We Collect

A. Account Information

• Name, email address, phone number, and profile information.
  
  

• Used for account creation, verification, login, and communication between hosts and guests.
  
  

B. User-Generated Content

• Property photos, videos, and descriptions uploaded by hosts.
  
  

• Linked to the host’s account and used to display listings to users.
  
  

C. Usage and Performance Data

• App performance metrics, crash reports, and feature usage statistics.
  
  

• Collected anonymously to improve app functionality and stability.
  
  

D. Location Data

• Approximate location (if enabled) to show nearby listings.
  
  

• Used solely to provide relevant search results; not shared with third parties for tracking.
  
  

E. Payment Information

• Payment details (e.g., credit/debit card or momo info) processed through third-party payment providers like Stripe, Paystack, or Flutterwave.
  
  

• Used exclusively to complete bookings and related transactions.
  
  

2. How We Use Your Information

We use your information to:

1. Provide and maintain the Hostella service.
   
   

2. Enable account creation, verification, and login.
   
   

3. Facilitate communication between hosts and guests.
   
   

4. Display property listings and media content.
   
   

5. Process payments and manage bookings.
   
   

6. Improve app performance and functionality through anonymized usage data.
   
   

3. Sharing Your Information

• We do not sell or share your personal information with advertisers for tracking purposes.
  
  

• Third-party service providers (e.g., payment processors, analytics providers) may have limited access to your data solely to perform their services on our behalf.
  
  

• Hosts are responsible for ensuring they have the rights to any content they upload.
  
  

4. Tracking and Third-Party Ads

• Hostella does not use third-party ads or share your data for cross-app tracking.
  
  

• Emails, phone numbers, and media content are not used for advertising or profiling across apps/websites.
  
  

5. Security

We implement reasonable administrative, technical, and physical measures to protect your personal information. This includes SSL/TLS encryption for data transmission and secure storage practices.

6. Your Rights

• You may access, update, or delete your account information.
  
  

• You can contact us to request removal of your content or account data.
  
  

7. Children’s Privacy

Hostella is not directed to children under 13. We do not knowingly collect information from children under this age.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with the updated effective date. We encourage you to review the policy periodically.

9. Contact Us

For questions regarding this Privacy Policy or your data, contact us at:
Email: support@myhostella.com
Website: www.myhostella.com