Resolve common problems with your MyGift or GiftCardMall prepaid card easily. Learn how to fix activation errors, declined transactions, and balance issues with simple steps.
Card Not Activating:
Make sure you entered the correct card number, expiration date, CVV, and ZIP code. Try a different browser or clear your cache.
Transaction Declined:
Check if your card has enough balance. Also confirm the billing ZIP code matches the one used during activation.
Unable to Check Balance:
Ensure you are using the official website: www.giftcardmall.com/mygift. Double-check your card details.
Website Errors or Timeouts:
Sometimes the site may be busy. Wait a few minutes and try again. Avoid multiple repeated attempts quickly.
Lost or Stolen Card:
Contact customer support immediately using the number on the back of your card. They can guide you on replacing the card or protecting your balance.
Expired Card or Fee Issues:
Review the card’s terms and conditions. Some cards may have inactivity fees or expiration dates. Plan your usage accordingly.
Make sure all card details are entered correctly. Try a different browser or device if the issue persists.
Check your card balance and ensure your billing ZIP code matches the one used during activation.
Yes, wait a few minutes and try again. You can also contact customer support for help.
Call the number on the back of your card immediately to report it and get guidance on protecting your funds.
Some cards may have inactivity fees or expiration dates. Always read your card’s terms and conditions.