The eskom app was designed to be easy to use. To help you get started, you can refer to this step-by-step videos and PDF guides that will walk you through the registration process for both Eskom account holders or prepaid customers,
When many affected customers report the problem, it will naturally receive a higher priority. (Eskom relies on the report/reference of just one complainant, it may seem that the fault is a single customer issue).
Myeskom Customer App Download
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The improved customer app, is a digital tool created to improve customer service and experience when interacting with us. The MyEskom customer app, has been improved to enable Eskom customers to report a fault, check their balance, and submit their own meter readings. The MyEskom app and the online portal enables you to check your balance and report a power failure in a few easy clicks.
The app, and the chat bot are part of an ongoing process that Eskom is following to add fast, online and interactive tools to improve our service to our customers. Eskom encourages customers to use self-help channels, as they are user friendly and cheaper, with an improved response time. 2351a5e196
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