GuideBook

1. Download MyCrystal App

- Download the app by searching 'MyCrystal' on App Store & Google Play Store or directly clicking the links below:

Google Play Store:
- Enable all MyCrystal notifications and change the banner style to persistent in your phone setting.

- Enable the Ring and adjust the sound volume to make sure you can clearly hear and pick up call before it expires.

2. Create your advisor account

- Choose a way to sign up, phone number is recommended. 

- Upload your profile image and background image/video, this is very important, make sure they represent the best of you.

- Edit your Advisor Name, Bio, About Me and then save your profile.

- Contact MyCrystal Support (which is your user ID and name)  once you have done with the basic information. We will review and get your advisor account approved.

- After the account is approved, edit your Reading Notice, Automatic Response, Live Chat Greeting Message and Service Response on the ‘Mine’ page.

3. Service & Price Setting on ‘Mine’ Page

- Tap ‘Service Settings’ to choose the type of service (normal reading/live chat) that you can provide now.

- Set the price.

- Save your settings.

- Turn on ‘Ready for Live Chat’ mode when you are ready for live chats/calls. Do remember to turn it off to avoid expired calls when you are not available / leave.

- Turn on 1-Hour Delievery when you’re ready to deliver readings within 1 hour. 

- Switch to ‘In Service’ status to receive orders and live calls.

Switch into ‘Out of Service’ status when you are not available.

4. Rate & Review & Ranking on ‘Mine’ Page

- Tap the ‘Rating & Review’ button to check your rates and reviews.

- Reply to clients’ reviews.

5. Withdraw your earnings on the ‘Mine’ Page

- Click "Revenue"on 'Mine' page to check and withdraw earnings. 

- Withdraw your earnings: Fill in your PayPal/Payoneer email address and note, then submit your cash-out request.

- Click‘withdrawal records’ to see your withdrawal details.
-We will pay you every Monday and Thursday, please check。

6. Check orders & deliver readings on ‘Order’ Page

- Filter orders by clicking order status including completed, pending, awaiting receipt, expired, declined, and canceled. 

- Notification like ‘1 pending order’ under ‘Order’ to remind you to complete pending orders in time.

-  Enter each pending order to read the order details and then reply. 

- Ask for more information ’ is for you to ask clients for more  information you need for readings. 

7. Customers' category settings on 'User' Page

-You can tag her by swiping left on the user bar.

Click the button at the top right of the page,  'My Favorite' / 'Valued Clients' /'Pin'to help you quickly find the one or a group of target users. 

-Through 'My Favorite', we will help you sort your favorite users chronologically

-Through 'Valued Clients',  users will be ranked according to how much credits they spent to place orders with you, from more to less as well.
-Through 'Pin'，sorting your pin users

-If it ranks in default mode, users will be sorted by the latest order time.

-You can also check the user's order history through this section.

8. New Advisor Must-know

-New advisor must pay attention to and know well how to adjust your status, if you are not available to reply to any reading orders, please adjust you status to 'out-of-service' in time and when you back, switch it to "In Service". If you are temporarily not able to pick live calls, just switch the Ready button off.

-If you suddenly have a high number of overtime orders, we will temporarily shut down your account to ensure that no new orders will be generated and no interest of any users will be damaged;  If you intentionally make your order overtime, we will shut down your account for a long period of time. If you are not able to adjust the status in urgent or special case, please contact us and explain through email/IG in time, we will assist you.

-  Any questions regarding withdrawals issues, please contact your official liaison 

-We strictly forbid our advisors from exchanging contact and payment information with our users through the platform. OOnce discovered, the advisor will be banned from the platform and unable to work normally. 

-The function of 'Message'. 'Message' is a tool to help you to contact clients and the support. You can not earn any coin in 'Message'.