Privacy Policy

We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your data through the My Chi-Town app . We value your trust and want to ensure your understanding of how we handle your information.

By using the My Chi-Town app, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this policy regularly as we may update it from time to time.

Please note: This policy does not apply to information collected by third-party websites or applications linked to the My Chi-Town app. We recommend reviewing the privacy policies of those websites and applications before using them.

Key points to remember:

We only collect the data necessary to operate the App and provide you with its services.
We treat your information with confidentiality and use it only for the purposes described in this Policy.
You have the right to access, correct, and delete your data.
We take appropriate security measures to protect your data.
If you have any questions about this Privacy Policy, please feel free to contact us at +263780247530.

Information Collection and Use

The My Chi-Town app collects the following types of data:

Personal Information: This may include your name, email address, phone number, location (through GPS or network-based methods), and device information (type, model, operating system).
Usage Data: We collect data about how you use the App, such as the features you access, the actions you take, and the content you view.
Content Data: This includes any information you submit through the App, such as photos, videos, reports, and feedback.
How We Collect Data
Directly from you: You provide some information directly when you create an account, submit reports, or use certain features of the App.
Automatically: We automatically collect some data as you use the App, such as your location and device information.
From third-party sources: We may receive additional data about you from third-party sources, such as social media platforms, if you choose to connect your accounts.

How We Use Data

We use the information we collect for the following purposes:

To provide and improve the My Chi-Town app: We use your data to personalize your experience, deliver relevant information and services, and improve the overall functionality of the App.
To communicate with you: We may use your contact information to send you important updates, news about the App, and responses to your inquiries.
To enforce our terms of service: We may use your data to investigate and address potential violations of our terms of service.
For analytics and research: We may use anonymized data for analytics and research purposes to improve the App and services offered by Chitungwiza City Council.

Legal Basis for Processing Data

Our legal basis for processing your data depends on the specific type of data and how we use it. We may process your data based on:

Contractual necessity: When your data is necessary to perform our contractual obligations to you.
Legal obligation: When we are required to collect and process your data by law.
Legitimate interests: When it is in our legitimate interests to process your data, such as improving the App or protecting our users.

Security

Protecting your data is our top priority. We have implemented various security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Data encryption: We use industry-standard encryption technologies to protect your data both in transit and at rest.
Access controls: Only authorized personnel have access to your data, and these individuals are required to follow strict data security protocols.
Secure servers: We store your data on secure servers located in secure data centers.
Regular security audits: We regularly conduct security audits to identify and address any potential vulnerabilities.
Incident response plan: We have a detailed incident response plan in place to address any security breaches that may occur.

In addition to the above, you can also take steps to protect your own data:

Choose a strong password and keep it confidential.
Do not share your login credentials with anyone.
Be cautious about what information you share through the App.
Keep your device software up to date.

We are committed to keeping your data safe and secure. If you have any questions or concerns about the security of your information, please don't hesitate to contact us.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the App's features. We will provide you with notice of any material changes to this Privacy Policy by posting the updated policy on the App and, if necessary, sending you an email notification.

Your continued use of the App after the effective date of the updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you should cease using the App.

This policy is effective as of 24 Dec 2023