Experience

Runwayz Customer Support Transformation 

Project Lead | In collaboration with Tulsa Community College 

Led a project focused on transforming Runwayz's unstructured customer support channels into a centralized, data-driven ticketing system. 

The Challenge 

Runwayz's customer support processes needed greater structure, automation, and visibility. The project focused on developing a more organized approach to managing customer requests and measuring support performance. 

My Role 

As Project Lead, I coordinated project activities, guided the team through project deliverables, provided mentorship and hands-on support, and helped maintain alignment between project objectives and implementation. 

Key Deliverables 

• Process analysis report 

• Ticketing-system prototype 

• Automated ticket-routing workflows 

• Performance dashboard 

• Customer support guide