JOEL NIKKO B. MUTIA
Helping businesses grow through reliable operations, seamless client support, and innovative CRM solutions.

👋 About Me

Hi, I’m Joel Nikko Mutia, a Revenue Operations and Customer Support Specialist with over 12 years of experience helping SaaS, fintech, real estate, and outsourcing teams succeed. My career has been built on making complex processes simple—whether it’s configuring CRMs, streamlining workflows, or guiding teams to deliver excellent customer experiences.

I’m passionate about creating systems that improve efficiency, data quality, and client satisfaction. Over the years, I’ve partnered with executives, engineers, and support teams to launch integrations, resolve escalations, and optimize operations, driving measurable results.

What sets me apart is my reliability and empathy. I don’t just solve problems—I make sure clients and teammates feel supported every step of the way. Remote collaboration is where I thrive, and I’m comfortable working across time zones to keep projects moving forward.

Outside of work, I enjoy exploring how AI and automation can make business operations smarter, and I’m always looking for ways to help teams grow through better processes and stronger relationships.